Subaru of Morristown Service Reviews
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Subaru of Morristown Service Reviews

  • 175 Ridgedale Ave
  • Morristown, NJ 07960 (map)
  • (877) 372-8511
  • Chat with Dealer
  • Awarded in 2015, 2016

Service Reviews

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Service Rating Poorest Customer Service - Rep not accountable By WLfrustrated on 09/10/15 06:05:42 PM PDT
Recommend this dealer? No

Watch out if you consider this dealership for service. Their price is not competitive. Rep does not keep promise, simply not accountable. I had a really bad service experience at this dealership. Think twice before you go. There are better options nearby.
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Dealer Response

Hello Frustrated, I am Tom Morin, Director of Parts and Service at Subaru of Morristown. I wanted to take the opportunity to thank you for your feedback. We take all of our customers comments as a chance to reflect and improve. Due to the nature of on line re... Read more

All Comments (3)
Service Rating Subaru service 10/19/14 By Nancy730 on 10/20/14 01:56:02 PM PDT
Recommend this dealer? Yes

As always my experience was excellent. Everyone at Subaru Morristown is friendly and efficient. My car is one area in my life that I don't have to worry about because I know it is being well cared for. Appreciate the reminders of when and what needs to be done.
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Dealer Response

Thank you for sharing your experience with us, Nancy! Our team works incredibly hard to exemplify the Subaru of Morristown commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any que... Read more

All Comments (1)
Service Rating 2015 Subaru Forester 7500 Mile Service By Steve_Y on 10/17/14 06:12:20 AM PDT
Recommend this dealer? Yes

I liked that I could wait for my Forester while it had its 7500 mile service. I was able to follow status on a screen in the waiting room, which was also comfortable and wifi access allowed me to work while I waited. Overall, an excellent experience!
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Dealer Response

Steve, thank you for your kind words. We feel our service department is what makes Subaru of Morristown special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit.... Read more

All Comments (1)
Service Rating Morristown Suburu Dealership By Klanza on 10/10/14 05:35:36 AM PDT
Recommend this dealer? Yes

Being open until 7pm makes it much easier to get there at the end of the day. The shuttle service and loaner car really made a difference for me. I had my car towed to the dealership because of these services.
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Dealer Response

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Subaru of Morristown commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions ... Read more

All Comments (1)
Service Rating Pet Barrier Install By amymbro on 09/02/14 08:01:30 AM PDT
Recommend this dealer? Yes

I called to obtain information on purchase and install of pet barrier for my 2011 Outback. My questions were answered accurately, appointment fit my schedule and was able to get a loaner car for the day. The install was clean and exactly what I expected. The carw wash and tiore shine is a nice tou...
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Dealer Response

We love hearing from our customer so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Subaru of Morristown was able to provide you with an awesome experience! We really appreciate this feedback and we will sha... Read more

All Comments (1)
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