I recently needed rear brake work done on my 05' RX-8. 2 days before I submitted a request and received a phone call saying they could do the work and come-in. They quoted me 390 for the work which was above the range of rear brake work typically 250-350 according to repairpal.com. Regardless, I knew I needed the work because I had held off since 3 months ago when the same dealership had said I needed rear brakes done.
So I took Friday afternoon off from work and went down to the dealership. When I got there they took at look at the car and said they didn't have the parts and couldn't do the brake work! To say the least I was taken aback because they told me they were able to do it on the phone and changed their tune once I got there. When pressed, they said sometimes they just don't have the part cause its hard to get? Obviously these guys don't know anything about service cause aside from hoses/belts/air filters there is NOTHING that gets replaced more than BRAKES/PADS/ROTORS. Seriously your mom and all her friends will get this done...I wasn't exactly looking for a hypersonic accelerator. They told me if I want they can order the parts and have them delivered next week or if not to take my business elsewhere.
By this point I was floored, not only did they 1). LIE and say they had the part when they didn't, 2). weren't willing to compromise for my time or losing a half days pay and 3). essentially said get out, we don't want your business. I'll tell you what, this dealership deserves an entire company called reputationdestroyer to be made with your face on the banner.
Thats what I call customer service. Who's buying Mazda again?