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Jeffrey - I wanted to drop you a brief note to say how impressed I am with your team at Infinity - in particular George Tayeh. As quick background, I have been a Lexus guy for nearly 10 years with three cars under my belt. With a few months left on my ES 350 lease I wanted to make a change. After a couple hours of online searching/comparing I settled in on the G37x. I then had to decide which dealership to go to and sent out a note to a couple of local Infinity dealers. The first call I got was from Roy at your dealership. Roy was helpful, knowledgeable and seemed like a straightshooter. With that, I made the trip to your showroom at 8pm on January 31st - smack in the middle of our recent snow. When I arrived I was greeted by a terrific receptionist and Roy. I spent a few minutes with Roy and was then introduced to George to discuss the specifics. Although I was familiar with the car, knew I was going to buy, and was literally the only customer in the store; George took extra time to review the G37x features and ensure I was comfortable. George also introduced me to Craig - another Infinity Superstar. I made the commitment to trade in my Lexus for the G37x that night and committed to come back the next afternoon. When I arrived I was again greeted by a great receptionist and spent time with Eddie discussing my Lexus. Eddie was also helpful and did an outstanding job expediting the Lexus review. Given my schedule, I decided to do the formal pick-up the following evening. On my 3rd and final visit I spent additional time with Craig who laid out and explained all the paperwork. Craig was a true professional and a great guy overall. I then hooked back up with George. Once again, George was incredibly thourough and helpful. George went out of his way to introduce me to Todd in your service department - another Infinity professional. Lastly, and to me most importantly, George went through the entire car with me to ensure I understoodd all the car's features - bluetooth, navigation, music box and much more. In all my car buying experience I have never gotten such a solid overview. I have been a senior Marketing and Sales guy for nearly 20 years and believe client service in the difference between success and failure - moreso than the few dollars one may pay extra on a lease/purchase. After three visits I was able to meet and deal with eight people across a range of areas and was impressed by each. I look forward to buying my next cars from Infinity and sharing my experiences with friends. Kudos again to George, Craig, Roy, Eddie, Todd and your reception team.
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