Ray Catena Mercedes-Benz of Edison Service Reviews

Do They Train Their Technicians?

by brad701 on 08-27-07 (08:09PM)

Pros:

None at all

Cons:

My car was never fixed right the first time, quality of service work could not be worse

I've experienced nothing but problems with Catena's Service Department.  My car is less than 6 months old, and I've had 4 unrelated problems with the car.  In each case, I've had to bring the car back to them 3 or more times before it was fixed correctly.  The Service Advisors are always very apo...

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All Show, No Substance

by shark715 on 08-25-07 (11:10AM)

Pros:

Waiting area, people you deal with are professional

Cons:

Quality of service work has been repeatedly unacceptable.

When I first saw how nice the Customer Waiting Area is here (pool table, computer workstations, food, etc.) I was hoping for a better than usual dealer service experience, but I've been repeatedly disappointed.  Although the people you deal with are very professional, clearly the level of technic...

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