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Dealer Service Reviews

Service Rating:

Do They Train Their Technicians?

Written by brad701 on 08/27/07 12:00:00 AM PDT
Recommend this dealer? No

I've experienced nothing but problems with Catena's Service Department. My car is less than 6 months old, and I've had 4 unrelated problems with the car. In each case, I've had to bring the car back to them 3 or more times before it was fixed correctly. The Service Advisors are always very apologetic, but a lot of good that does, what a waste of time. It sounds like they spend a good part of their time apologizing to the customers. The last straw was when they rotated my tires, and didn't properly tighten the lug nuts on one of the wheels. How basic a mistake can one make when working on a car? I was driving home from the dealer and felt this weird vibration and clunking, and luckily I figured out the problem before the wheel fell off. I'm never going back there.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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