OPEN ROAD HONDA SERVICE EDISON NJWritten by fashionista1 on 06/08/10 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
In June 2010 I went to open road Honda Service in Edison, NJ to get a wheel alignment, oil change tire rotation totaling $130.00. I dealt with a service advisor by the name of DANNY DOCARMO. He was very helpful and had me convinced I was in good hand until something went wrong his true colors of unprofessionalism and ignorance came through. After I paid for the work I went to the valet employee to pick up my car and I noticed OIL FINGER PRINT MARKS ALL OVER MY PASSENGER AND DRIVER SIDE SEATS ALONG WITH MARKINGS ON MY SUADE DOOR HANDLE. Prior to coming in for service my car was immaculate so I expected my car to be returned in the same condition, unfortunately it was not. When I confronted Danny about the issue he immediately became defensive and said that it wasn't anything his mechanics did. I showed him the marks that were clearly done by his "PROFESSSIONAL MECHANICS" and he continued to deny it and implying that I was lying and that the marks were there already. He went as far to say, "There is nothing I could do!" and threw his arms down and WALKED AWAY! When I did try to talk to him he continued to dismiss me as if I THE CUSTOMER meant nothing. He stated we have many people that come through these doors and try to "scam us" by blaming honda for issues that weren't caused by honda. I was floored that he would put me in that category and say that I was trying to "get over." I couldnt believe I was having this conversation with someone who I thought was a service professional. I was beside myself and asked to speak to manager who instructed the valet employee to bring it around to the car wash in an attempt to clean it. During the cleaning of the oil marks Danny (incompetent service advisor) went as far as bringing the mechanic to me and asked me if I saw any oil stains on his clothes??!! I replied that the markings are smeared fingerprints, nothing to do with his clothes. In short, that problem was rectified because of the valet employee washing out the marks. But the service and treatment that I received that day was unlike any other. I was disrespected to say the least. DANNY DOCARMO WAS UNPROFESSIOANL AND I RECCOMEND HIM TO NO ONE. A person like DANNY DOCARMO should not be in customer service field, he knew he was at fault and didn't want to admit it. The issue was no longer about the careless, messy finger print, markings it was about the disrespect and poor service I received that day! This issue will be taken to corporate.