Open Road Mazda of East Brunswick
Customer Reviews of Open Road Mazda of East Brunswick
Phenomenal Experience
byon 03/12/2023
Bought a certified vehicle yesterday. Mike Rossman my sales guy was so experienced and straight up. No stress during my purchase. Kerry in finance secured an excellent rate and had a paperwork completed in 15 minutes and was available right away. Laurence the product specialist made sure I left knowing every feature available. Perfect purchase experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Phenomenal Experience
byon 03/12/2023
Bought a certified vehicle yesterday. Mike Rossman my sales guy was so experienced and straight up. No stress during my purchase. Kerry in finance secured an excellent rate and had a paperwork completed in 15 minutes and was available right away. Laurence the product specialist made sure I left knowing every feature available. Perfect purchase experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Shaddy dealership...do not buy ...take your money elsewhere
byon 04/29/2018
Where do I even begin...I would sum this as the worst car experience and the most shaddy car dealership I have dealt with. First off, I saw their listing on car guru for 2008 White Jeep Wrangler X and contacted them. Jeep sold when I got there. Then miraculously..another white Jeep became available a week later and it turned out to be the same Jeep that was sold..hmmm...but was told that it was a different Jeep..then they confirmed I was in fact same Jeep. Got there again..test drove and saw leaky axle..they confirmed but want to charge me to fix it...crazy. We left but got phone call from salesman, Drew and sales manager, Matt agreed on the price and made the deal. An hour later got the phone call from Drew..that Jeep was sold to another customer...most likely for more money. This dealership is so shaddy and their words meant nothing and sold the Jeep from under us after we had a deal. What a nightmare!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Bad battery/Alternator
byon 12/09/2017
Don't waste your time. I got a brand new Mazda CX-5 in June 2017, and the battery has died twice in the last week. Called the general manager Leo and he was useless. Spoke to the Vice President and he said it wasn't under warranty to fix it, and since I was belligerent and angry he was not going to help me any further. Now I'm on the hook paying hundreds of bucks for a brand new alternator on a car I don't even own (it's a lease) I would not recommend these [non-permissible content removed] to anybody.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Horrible professionalism
byon 11/16/2017
My sister went here to look to purchase a certified pre owned car. She dealt with a man who knew nothing about the car and then begin to pretend to show us how to talk down the pricing only to be the one who shut everything offered down and completely waisted our time needless to say treated us as if we were idiots. So when my sister contacted them to tell them of her experience a woman reached out to her and made an appointment for her to come back in to see the same car. Later in the evening before my sister went back the woman contacted her and said that she would not be in the dealership tonight but my sister decided to go anyway. When she arrived the car was in the front with all the sticker prices off of It and so was the lying saleswoman. It was sold. Thats why the shady sales woman said she wouldnt be in that evening . Instead of being honest and up front about it and not waisting more of my sisters time!!!! She began to show my sister a different car but the car was all keyed up and not in as good as shape as the other car all the meanwhile never talking numbers or prices and giving my sister the run around. I know car salesmen have a reputation of being [non-permissible content removed] but this is a whole other level. Money hungry [non-permissible content removed] . I would not recommend my worst enemy to go there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Terrible Customer Service
byon 07/05/2016
Terrible customer service, mainly by the finance manager. He was unprofessional and was not accommodating at all. His whole demeanor was downgrading to myself and to other customers, as I overheard how he spoke with them prior to sitting down with me. He not once tried to discuss possible financing options and immediately began talking in an unprofessional tone. We were not looking for an amazing deal but wanted to discuss our options but the way we talked too, I would never come back to this dealership. Nor would I recommend anyone to come to this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Staff
byon 09/19/2015
Mike Rossman was incredibly helpful during the entire process of buying my mazda 3. He always followed up with a phone call and let me know when a certified preowned came onto the lot. He was friendly and answered all of my questions honestly. I ended up buying a new Mazda 3, and with Mike's help, I felt like I got an excellent deal. I highly recommend going Open Road Mazda in EB.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I love my new car!
byon 09/18/2015
Had a great experience at the dealership. Mike Rossman was a great help in finding the perfect car for me and my family. He was knowledgeable, and very friendly. Over all a great salesman! I would highly recommend him to friends and family. -BM
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Luv My Mazda 6
byon 09/08/2015
Open Road Mazda and my Sales Consultant Mike Rossman delivered an awesome car to me and a great experience. He really knows his cars and made us all feel comfortable, because I hate car shopping. Jimmy the sales Manager made sure that we were having a good time as well. They came through. I highly recommend the team at Open Road Mazda and especially Mike Rossman.........
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mazda CX5
byon 09/06/2015
Thanks to Jay Marter and the entire OR Mazda team for a smooth transaction. This was my first lease, first SUV, and first Mazda. The dealership worked with me to find a vehicle that would suit my needs and, importantly, that I would enjoy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My New Zoom Zoom
byon 09/02/2015
Hi Open Road Mazda and thanks to all of the team especiallyto our Sales Consultant Mike Rossman. This was by far the best car buying experience to date. Mike greeted me on the lot and offered us refreshments, for that matter everyone did. Mike just provided us with a super positive experience. He is very knowledgeable and courteous experience and made us feel like family. I totally recommend him to anyone. Thanks again Mike and Eddie....Zoom Zoom
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great dealership
byon 09/02/2015
We purchased a 2016 Mazda Cx5 from your dealership. I normally do not find buying a car to be a pleasant experience but I cannot say enough nice things about our salesman Dillion Rich and the dealership in general. Dillion worked on locating the car we wanted and worked with us on our trade in. He was a pleasure to work with. We love our new car and we will be definitely be back! Thank you for making buying a car a pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Help
byon 07/08/2015
Mike Rossman was a huge help in going over all the aspects of several models and styles to make sure I made the best choice for me. Mazda 6 is running great and gas mileage is fantastic.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience
byon 07/08/2015
I had a good experience with this dealer, and with Mark Rodrigo in particular. I knew I wanted a CX-5, and I had a specific car from their inventory in mind when I went there, and they worked with me and ultimately we settled on something that would work for both of us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I luv my Mazda 3
byon 07/04/2015
The crew at Open Road Mazda of East Brunswick were second to none. From my salesperson Mike Rossman to Leo, and Eddie who helped work out my deal.. it was my first car that I ever financed. Mike explained it very well and showed me all the details of my new baby. The finance guy Dave went over all the documents with me and they kept asking me if I needed water :). I had such a good experience and recommend them especially my salesperson Mike......
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mazdas are the best
byon 06/30/2015
I bought a Mazda 6 at Open Road Mazda in East Brunswick. Overall experience there was fabulous. Mike Rossman, our sales rep was very knowledgeable and extremely courteous, great guy. I highly recommend him and the dealership. Great experience all around. -Suzi
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience with Open Road Mazda
byon 06/28/2015
We were greeted by Mike Rossman as soon as we walk in. I usually hate car shopping, but everyone there was so accommodating. They offered us beverages and stuff. This was our first lease. Mike explained the lease process versus finance. He went over the Mazda CX-5 with us He took us on a great test drive. Eddie the Sales manager came over and went over the payments with us. These guys made us feel like family. Thanks again to Mike Rossman for taking the time with us to make sure that we were happy, and our car buying experience was the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service!
byon 12/31/2014
I was met with a smile as soon as I walked in. After diagnosis, my repair quote came with an explanation, that's something I don't even get at my local mechanic! My car was ready by end of the day and I couldn't be happier with how stress free the whole thing turned out to be. I'll certainly return!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Smiling faces take advantage of women
byon 09/10/2014
We signed a lease with these guys with the understanding that we would not be paying a disposition fee. The next day, the F & I guy Mike, called my wife and asked her to stop by to resign one minor thing they missed. He moved the verbiage (handwritten) from one part of the agreement to another area which "legally binds" us to pay if we don't buy the car at lease end. We NEVER were going to buy the car and he knew it. He committed a fraud on my unknowing and trusting wife. I went in to see the GM who wanted me to prove that this was our original agreement. I don't have to prove I'm honorable to these [non-permissible content removed]. I was advised by a very important person in the consumer affairs division of the state of NJ who I am related to, to give them an opportunity to be honorable before I engage. They will be responsible for so much more than $300 by the time we're done that it just goes to show what fools they really are. STAY AWAY FROM THESE [non-permissible content removed]. They will act friendly and smile, and try to take advantage of you anyway they can.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
best experience buying a car
byon 09/04/2014
this is by far the best dealership I've been to , they were very helpful and curious , a real nice place to do business with. while shopping for my Mazda 3 , this dealership had the car i wanted at the price i wanted to pay , and the sells person Jim W . was very helpful. i will definitely be buying my next Mazda from them
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Theft
byon 01/15/2014
Do not visit this dealership for your service. They overcharge people and pretend it's a standard business practice.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Research Paysoff
byon 09/25/2013
Just bought the car less ten two days ago. Will leave an car review in the near future on the car. As for the dealership, nothing but a good and pleasing experience. We went armed with three months of research n three other car makes n five cars test driven under our belts. We were knew what we wanted and what we where ready to pay for. We test drove a 2013 Mazda 3 I Grand Touring that we looked at on a Sunday afternoon back in July, Dealerships are closed on Sundays in New Jersey. ;-) we were approached by two sales persons, but said we were looking. We made sure the car I was interested in was still there. We went into the temporary showroom and where welcomed by the GM Leo and we asked to test drive a car, Leo introduced us to Jim who would be our salesperson. I said to Jim that I wanted to test a particular car, he was very welcoming and friendly. I asked if it was okay to take it on a good ride down the back road and onto the hwy n he said of course, since the car has great mileage we could drive all day if we wanted! We took it out for a good half hour, as I drove my hubby and Jim discussed the many great attributes of the car n I just enjoyed the zoom, zoom drive. :-D We went back to,the showroom, and while Jim parked the car. Hubby n I discussed it and decided it was perfect for me n him. We knew it TMV n what we wanted for our 2001 Xterra, we went back n forth only a bit on the price of the new car n Jim went a tad below on the TMV. Now as for the trade, they offered a really low amt n I got a bit pissed n counter offered. They went up a bit n I said well you will have to go down more on the car then or we will take our car elsewhere to sell. Jim's manager came back with a more agreeable offer for the trade n we shook hands on it. After running to the bank to get a bank check and stopping at home to empty out our Xterra, we went back to close the sale. The entire test drive n dealing process and closing on the sale took about five hours. Time well spent at a dealership that we had read in reviews was not buyer friendly, well they were the day we visited them. A very good and rewarding experience, Jim knew his product and made the entire process pleasant. Just goes to show if you do your homework n study up on your subject you will be rewarded!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
