They Really Do Say YES!!!Written by al12345 on 06/14/11 12:31:58 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
We visited several dealers, including Garden State Honda, as well as other car manufacturers to settle on a car. Once decided, I tried to make a deal with a North Jersey Honda dealer on a 2012 Civic Coupe in a specific color. The 12's were just hitting the floor and they budged a little on price because it was the end of the month, but we were at lest $1000 apart from where I needed to be. I gave my Garden State Honda salesperson a call that evening. He gave me the price I wanted/needed over the phone. At the time, I thought the number was fair and the North Jersey dealer was just greedy. I made an appointment for the next day. When I arrived he apologized for making a mistake and could not honor the price. Of course, I was skeptical, but no other dealer could come close so I do believe it was an honest mistake. Nonetheless, we took the matter to the general manager, Tim Hlavenka, and he HONORED THE PRICE! Tim had to locate the car, which he did in only a few days. He didn't realize the car was coming with a few dealer installed items - so he ate the cost of those too. It's an unbelievable deal that I know he cannot reproduce. But, most important, he kept his word and insured we were satisfied. Throughout the entire process he (and the others in the dealership) treated me like I was an important customer. They could have easily slipped into the mode of - we are doing you a favor with this price - but they didn't. Quite frankly, after we agreed on price, the most I expected was to feel OK. But, Tim was always professional, responsive, honest and never let up the gas in trying to treat me as a valued customer. I came out of this experience feeling great and treated great. I've had some bad car buying experiences long ago and have been skeptical every since. Not now. I take my hat off to Tim and the crew at Garden State Honda. I'm a tough person to please and nearly impossible to impress. The car is for my daughter and we are all thrilled with the vehicle and the buying experience. I'm happy she enjoyed this because it really does make a difference. It's not just price. I would highly recommend Garden State Honda to anyone purchasing a new Honda and encourage you to bring Tim in on the deal. Best of luck in your venture.
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