Mercedes-Benz of Cherry Hill
Customer Reviews of Mercedes-Benz of Cherry Hill
Typical car salesmen !
byon 09/20/2019
Put a deposit down on a Toyota Tundra which was stated to have 35;010 miles. Now we can understand some additional miles (like 50-75) for other test drives and whatever, but when we went to apply for the loan the paper work stated 35,614 miles !! WTH !!! They put 600 additional miles on this truck and acted like it was no big deal ! It also had a big scratch on the back fender ! They were the most rude and obnoxious dealership we had ever dealt with ! Talked to us and rolled their eyes, like we were stupid ! The only bright spot in this whole ordeal was our sales woman Candace, kind, considerate and apologetic. And the only reason they got one star was because I had to !
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Buy Elsewhere you'll be Glad you Did
byon 03/03/2019
In the past 20+ years I've been buying Mercedes Benz I've tried a few times to do a deal with Cherry Hill. Back in 2003 they wouldn't even wait list me on a $100K car, few years ago no call back from salesman after four days and two calls and my latest attempt last week. I was contacted by internet sales regarding a new 2020 GLE I'm interested in. I explained ahead of time I've had no luck buying at Cherry Hill even though I live 5 minutes away, I always end up in PA or DE. They asked me to give them a chance. So I emailed the colors and options I was looking for and received an email from the internet sales that they were working on it and I would hear from someone. Few hours later I received an email from Stan Winslow whom I came to find is a salesman there. It said: Thanks so much for giving me the opportunity to work with you. Even though we couldn't get together on this I will be here to assist in the future. It went on "Now star showing off that NEW CAR." I was completely puzzled by this response as I was expecting a contact to work out the new car. I emailed Mr. Winslow back and asked is there a reason your not willing to sell me a car. Seconds later he responded: "You are not my only customer". Again puzzled I wrote back and asked him what was going on. Before he could reply I wrote again and told him there was no need to reply I would email the owner Mike Hartung the owner. Mr Winslow sent a third email that said: "As you wish." I wrote Mr. Hartung and the head of consumer affairs for MBUSA and didn't hear back from either person. I did receive a voice mail from the GM of Cherry Hill that said he's sorry for the misunderstanding. I then ordered the car from another dealership. Most MB buyers around here tell stories about the nightmares they encounter at CHMB, many are in reviews. To sum it up they act as if they are doing you the biggest favor in the world to sell you a car. This attitude has been there in all the years I've been buying Mercedes and I can only think that this is a reflection of management. Do yourself a favor and hit one of the Pennsylvania or Delaware Dealers you'll be glad you did.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great sales experience
byon 08/09/2017
I can't say enough about how helpful Carrie Godfrey was during my buying experience. She went above and beyond to make sure things went smoothly. I bought a left over Smart car, but I was treated like I was buying an S class. I did this transaction completely from the comfort of my home office. I never set foot in the dealership and never met any of their staff in person. The entire procedure was done online and via a few phone calls. I would definitely recommend Carrie to anyone and would be happy to work with her again the next time I am in the market for a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
"BIG STORE" SMALL TOWN OPS
byon 01/13/2013
cherry hill motors started as a studebaker / amer. mtrs. dealer . the original owner , tom falvey , obtained the daimler franchise when studebaker became the usa distributor for mercedes . mercedes became a part of his business . alot of the people that worked for tom falvey are still minding the store . jack s. , service mgr. has been fixing mb's his entire adult life ... jack fixes cars , does not just replace parts . Ed A. has been GM for at least 25 years . He is 58 now . Ed is so sharp he can grind a wooden bb bat into a toothpick . ed c. - salesman and dealer trader has spent his life there . he should have a cot up on the 2nd floor where his office is . Tommy, the service writer could have had a major league baseball career , but he stayed with jack to fix cars -( tommy married a beautiful girl in the office 25 yrs ago .) Jack S. & his son John run the parts depot . they know everypart # within a few digits . REAL FAMILY AT MERCEDES OF CHERRY HILL fair prices and honest trade value , and only creampuff used cars . ( my family bought 2 dozen cars there over 3 decades ) WE TOOK DELIVERY AT CHERRY HILL MERCEDES OF A 2013 "C" Luxury. We rec'd the best price , and an absolute professional process . Doing business is face to face , on a handshake , just like when i bought my first M>B> in 1979 . Thanks !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
used car purchase
byon 10/24/2012
Salesman was excellent. One car of interest was sold just after my telephone inquiry and salesman called immediately. Described another used car that had just come in that I ended up buying and I have been delighted with the car, the salesman and the dealership in handling the transaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Unbelievably bad experience
byon 05/12/2009
The car manufacturers should come up with a way to monitor lost sales. I made a deal with this company, wherein they accepted an offer I had made several days before. The next morning after the salesman had called to let me know the dealership had accepted my offer, I received an e-mail stating the car had been sold, but they had another of a different color I could consider. He didn't have the guts to call. I guess to them, an agreement doesn't mean anything. There is no chance I would ever buy anything from them. They also own the local Audi dealership, so they now have no shot at selling me a Q7. Larry Pecan Voorhees, NJ
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Mercedes-Benz of Cherry Hill is a family owned and operated NJ Mercedes-Benz & Philadelphia Mercedes-Benz dealer specializing in offering drivers new, used and Certified Pre-Owned Mercedes-Benz cars and sport utility vehicles. We have been a premier Mercedes-Benz full-service dealer serving Philadelphia and South Jersey for over 30 years. We promise to offer the best price and the superior customer service experience every single day.
In our showroom, we always have the latest Mercedes-Benz models, from the affordable and stylish CLA, to the versatile GLE and GLS SUVs, to the luxurious Flagship S-Class sedan, and all the rest. There’s a Mercedes-Benz vehicle to fit nearly every taste and preference, and we encourage you to test drive any model that catches your eye. We also offer a selection of pre-owned and Certified Pre-Owned vehicles, which provide reliable performance at a more affordable price. You can also view our current Mercedes-Benz lease specials and offers that are update