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Circle Dodge Ram Service Reviews

  • 781 Rte 70
  • Brick, NJ 08723 (map)
  • (888) 490-6803
  • Chat with Dealer
Service Rating:

bad service department

Written by lewc40 on 05/28/10 12:00:00 AM PDT
Recommend this dealer? No

Purchased 2009 Dodge Ram at Circle dodge - no hassle - great service when the car is being purchased. A little over a year & 40,000 miles later the transmission blows. We're covered under the Dodge warranty - Great! We returned the car to the dealer on May 13th, 2010. The next day, the service department called back & said they had Good News and Bad News - the bad news is the transmission was no good, the good news is they were getting us a Brand New Transmission. They were ordering it on Friday the 14th - it would be in on Monday or Tuesday the latest - we can pick up our truck by Wednesday the 19th. Called on the 18th to follow up, the truck would not be ready for a few more days - the service department was short on transmission workers. Called back Friday - at that point they told us they had to re-build the trans because they could not get a new one & no one has had time to look at it yet. We questioned why it needed to be re-built when we were told we were getting a new transmission. The Service Manager yelled "whoever said you were getting a new transmission"? and we replied - you did, a week ago. At that point, he explains that they couldn't get a new one & they were going to rebuild it - the parts will be in on Monday - he promised someone would get to it, call back on Monday the 24th. We called back - Nothing had been done - were told the parts will be there on Wednesday the 26th & he said if they could not get this done by Friday the 28th, they would give us a loner car. Guess what? Nothing was done on the 28th - now we were told that it would be done on Monday - Well...Monday is a holiday - it's not going to be done. Anyway, we were told to pick up a loner car at Enterprise - it would be ready for us - we get to Enterprise we were told we had to pay $5.00 a day plus a $50 deposit - it's now 5:30 pm on a friday & no one is in the Service Department to authorize the payment which we were not going to pay. We get back in our car & drive to the dealer. Speaking to the only people there at the dealer - the Salesmen & Sales Manager - they told us with an attitude - "What Do You Want US To Do - no one is here for us to find out what the problem is - you'll have to wait" What they should have said to try & calm down an angry customer is- "let me try & reach the Service Manager & see if he can give us any info to help you". As far as we're concerned, We will Never use this dealer again after we get our truck back - we have been out of a car since the 13th of May and Still have no idea when this will be ready. I want to know if Circle Dodge is paying my loan payment this month. If they were forced to do that, I bet they'd get their Service Department & attitude in check real fast.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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