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Sansone Chrysler Dodge Jeep Ram Sales Reviews

  • 90 US Hwy 1
  • Avenel, NJ 07001 (map)
  • Chat with Dealer
Sales Rating:

SANSONE Warning!!!!!!

Written by peter7683 on 11/19/10 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Sansone Auto Mall is nothing but a warehouse that stores the [violative content deleted], and I am not speaking about their vehicles. One of their finance managers, Darryl Laxson III, is a dishonest individual that will do anything to maximize profit to skim off of. When signing the retail contract for my vehicle, he slid a Hyundai Protection Plan (optional $1495.00 extended warranty) paper in front of me and asked me to sign it for warranty purposes. He obviously thought that he was slick by not mentioning to me that it was optional, but little did he know that I am literate and can read the fine print. Another discrepancy on the retail contract was the $695.00 for optional GAP insurance. I did agree to take the GAP insurance, but at $545.00 as mentioned on the deal sheet. He said that he had to structure the paperwork like this for me to get the loan. What am I an idiot? Either way, I did not care because I could go back to the dealership within a certain timeframe to return both optional service plans. I signed for the car. The following day, I returned to the dealership to inquire about returning the optional service plans. Darryl stated "You are going to jam it in my ass like that?" I then stated that both were optional and that I had the right to return them within a certain timeframe after purchase of the vehicle. I also asked if he was mad because this would minimize his profit. Darryl then stated that if I returned the service plans, he would tack more money onto the purchase price of the vehicle or completely revoke the whole transaction. Darryl may be good with numbers and manipulation, but he should be ashamed himself for thinking he could threaten a customer. Let me flash back to the application for credit. Due to certain circumstances, I was temporarily unable to qualify for a loan individually. They asked me if I had someone that would be willing to cosign the loan with me. I stated that my brother would, but that he is out of the country and my grandfather is his power of attorney. The managers were happy with the good news and asked me to have my grandfather come down to the dealership with the documents stating that he is my brother's power of attorney. My grandfather comes down, fills out the appropriate paperwork, and leaves copies of my brother's passport, social security card, a blank check, license, and most current paystub. The dealership proceeds to process an inquiry to the credit bureaus to determine if my brother is creditworthy. HERE IS WHERE IT GETS GOOD!!! A few days later, the dealership states that they are uncomfortable making this transaction due to the fact that my brother was not present. SHOULDN'T THEY HAVE STATED THAT THEY WERE UNCOMFORTABLE WITH THE IDEA OF A POWER OF ATTORNEY BEFORE THEY LOOKED THROUGH ALL OF MY BROTHER'S PERSONAL DOCUMENTS AND INQUIRED ABOUT HIS CREDIT????? If the power of attorney documents were being questioned, then why did they accept them initially? Even the general manager, Paul Barone, admitted that they should not have done such a thing. The dealership did not sell me the vehicle with my brother as a cosigner, but they did accept my girlfriend as a cosigner. Let's not forget salesperson. Dennis Rodriguez. A very nice gentleman who responded to my text messages every single time until the transaction of the car was finalized, but ignored my text messages afterwards. He did say to contact him if I needed anything, but he must have been lying. Last but not least, the payoff of my trade-in vehicle. The dealer was to pay off my other loan at 16,268.00, as stated in the contract. I purchased my car on November 4. It is November 18 and the bank has still not received a check. I contacted the dealer and spoke with a woman who stated that the payoff sent to the bank was around $16,092.00. The payoff was lower because I had to make a car payment. Sansone takes their sweet time paying off vehicles and I did not want to wait for them and be hit with a derogat


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not available

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