Customer Reviews of Toyota of Keene
I wouldn't buy a roll of toilet paper [non-permissible content removed]
byon 04/06/2023
I wouldn't buy a roll of toilet paper from [non-permissible content removed]. Test drove and decided to buy a vehicle. I was then told I'd need to pay cash on the spot to buy the vehicle as paradoxically they don't take deposits of any sort, such that a customer has a reasonable opportunity to bring payment while the vehicle was reserved for the customer trying to complete the purchase. Rather (in the case of a cash sale) only a bank check made out to them for the exact amount was acceptable as payment. What?! I didn't have a bank check at that instant made out in the exact (just calculated) amount to the dealership in my pocket. Well banks are generally closed in the evening so I intended to bring a bank check the next morning but was then told another customer was looking at the same vehicle, intending to finance the purchase so in this case no scrambling to obtain a bank check was needed. The vehicle was sold out from under me to the other customer even though I was trying to place a deposit on it the previous day such that I could complete a purchase in good faith. This is a beyond ridiculous customer engagement model and negative (if not outright hostile) customer treatment. A dealership employee trying to justify this conduct, stated the establishment is on shaky financial ground and this paniced approach (give me the money now or I sell to the next customer who stumbles in the door) was somehow a last gasp attempt for survival of the dealership. In retrospect I suppose it is fortunate I walked away free of any customer association with that flailing operation. But even if it does manage to momentarily survive, its sold-soul behavior will likely have it titanic anyway. Apparently this is a general customer concern as well -- it was underscored the certified 5-year warranty of this vehicle was backed by Allstate should the dealership evaporate during the warranty period. Guess I should have read the writing on the wall. Anyway if you seek spectacularly incompetent customer treatment from a struggling dealer, this is the place for you. For everyone else, spare yourself the aggravation and pass [non-permissible content removed] by on your way to the next Toyota dealer. Edit: another dealer self-inflicted embarrassment worth sharing: This vehicle had a rock hole in the windshield which was already radially spider web cracking. Obvious to anyone yet the sales guy was trying to dismiss it as a non-issue. I asked it be repaired as a safety issue, and the fact the windshield would otherwise split in a few weeks of driving. His manager wanted me to buy the vehicle that day and have the windshield repaired myself, whereupon I'd send them the bill. What?! I suppose that's what transpires at the end of the month when the Three Stooges of Toyota dealerships is desperately trying to stay afloat.
repair
byon 08/26/2021
repair is always more expensive than I would like, but the staff make it understandable. It would be nice to have answers that give more detail than yes or no, maybe a scale from 1 to 5.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great buying experience!
byon 01/13/2021
Have been buying cars for close to 50 years and this was the best, smoothest transaction I’ve ever experienced. Jamie Rios was extremely polite, professional and informative. Even synced my phone to my truck for me. He was very helpful after I got my truck home answering questions I had. I’d recommend this dealership to anyone looking for a new vehicle. I even traveled over sixty miles to purchase my truck and it was well worth effort!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Toyota of Keene
byon 02/14/2020
I recommend Toyota of Keene, specifically Mitchell or Ashley. They are very professional and helpful. I encourage you to drive the distance. They do a great job and are good to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Robert Kenney General Manager
byon 10/24/2019
Best cutomer service that I have ever received in the years of buying new vehicles from Bob and Sean Parent (my sales person). Very helpful and accommodating and very friendly. I will highly recommend them to anyone who ask me for sugestions for a GREAt dealership to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales and Service
byon 10/21/2019
Thank you Jaime Rios for making my trade-in and new RAV4 purchase so informative and easy. Your knowledge and no push attitude made my car buying experience relaxing and fun. I will definitely purchase my next RAV4 from Jamie. The service department has also been friendly, fair and knowledgable. Thanks again, Jonathan Green
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing Service!
byon 10/02/2019
Chris Phelps in the Toyota Service Department is always very welcoming, gets my car right in and communicates in a way that I can understand for what my car needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Lease
byon 09/11/2019
Great experience when leasing my vehicle. Have leased several vehicles in the past and very happy with Fenton Family Dealerships. Would highly recommend to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 08/24/2019
just wanted to drop a line to comment on the great service i received on the 8th of this month from your sales department. we all know that sometimes purchasing a new car can be stressful, so I had brought my twin brother with me for support. also for some company for the long ride down from Enfield Center where i live. this would be my fourth Rav 4 I had purchased , but only the 2nd one from your dealership. both times I was very pleased with the service and professional manner I received. your salesperson Ashley Hitchcock was so friendly when we entered your store. she made the whole buying experience easy. when my twin brother and I went out to look at cars and pick the one I wanted, he made a comment to me about how this was the first dealership he had been to, where everyone was so kind, helpful and nice. Ashley just made the whole experience fun . Thank you Ashley so much for being there when we walked into your store and made my purchase so pleasant. Love my new car. I also want to thank Bruno.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service
byon 08/24/2019
just wanted to drop a line to comment on the great service i received on the 8th of this month from your sales department. we all know that sometimes purchasing a new car can be stressful, so I had brought my twin brother with me for support. also for some company for the long ride down from Enfield Center where i live. this would be my fourth Rav 4 I had purchased , but only the 2nd one from your dealership. both times I was very pleased with the service and professional manner I received. your salesperson Ashley Hitchcock was so friendly when we entered your store. she made the whole buying experience easy. when my twin brother and I went out to look at cars and pick the one I wanted, he made a comment to me about how this was the first dealership he had been to, where everyone was so kind, helpful and nice. Ashley just made the whole experience fun . Thank you Ashley so much for being there when we walked into your store and made my purchase so pleasant. Love my new car. I also want to thank Bruno.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Oil Change
byon 08/08/2019
I made an appt but then had a commitment so I needed to do a drop off and pickup later... I called to confirm I could do this and the person on the phone said he needed my VIN # to look up the appt and confirm everything... I thought that was odd and why he couldn't look up my appt by my name and vehicle make since I've been there numerous times... I did the drop off early and left my phone number in case there was a question... within 30 minutes I received a text that confirmed everything was on schedule and ok... I then received another text saying everything was completed and ready for pickup... the first part wasn't so good but the actual service was outstanding..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
State Inspection
byon 07/15/2019
State Inspection - took my car in at the appointment time while I waited in a comfortable waiting area and, as promised, an hour later, I was on the road again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Rev'd Canon Dr. Samir J. Habiby
byon 06/27/2019
Outstanding Service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales Review 2019 Camry XLE
byon 05/06/2019
Purchased new 2019 Camry XLE with trade in. Only one in stock at the time. Salesman (Joel) was able to find nearby dealerships with a vehicle I was looking for (color and options). Sales and trade in negotiations went well with no haggling. The only downside was that I used the Refer-A-Friend Program with a friend who recently purchased a RAV4. The form was filled out by salesman at the dealership, yet after more than 30 days, we never saw any check. Minus one star.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Keene Toyota Service
byon 05/04/2019
Spring Winter / Summer tire change over and air bag recall issue. Two hours total time and all things went well with no complaints.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ted and Irene Lehmann
byon 04/11/2019
We are always happy with the service at Toyota of Keene. They are thorough in their workmanship and courteous in dealing with customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car buying experience
byon 03/29/2019
Excellent sales team all around. Joel made the experience fun and easy. No BS I told him what I wanted and he didn’t try to sell me something I didn’t want or need. The rest of the team were very helpful and funny. When Joel wasn’t available they stepped in to get the job done. They truly work as a team. I was very happy with my experience and will continue to be Toyota loyal. Toyota loyal for 28 years
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Job Robson
byon 03/28/2019
Have worked with Joe since 2012 and have enjoyed his interactions. He is not only became a good friends but someone I could count on when it comes to cars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasant
byon 03/23/2019
Service was performed in a timely fashion and staff really made you feel appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nobody beats Toyota of Keene
byon 03/14/2019
I have never been less than thrilled with the service at Toyota of Keene. I feel they are honest, thorough, professional and experts at what they do. I love my 2005 Highlander and I bet she has a few more years left in her, but when it's time for a trade-in, I will be purchasing from Toyota of Keene. And....Toyota of Keene is not the closest Toyota dealership to me but I've tried the other two, and they cannot compare. Definitely worth the driving distance for their service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Scheduled Service
byon 03/08/2019
Very well done, as usual.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2 Comments