Awful experience with Tulley VW ServiceWritten by burrodomo on 09/22/08 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
I had a very unsatisfactory experience with their VW Service department. I originally went in for a VW recall campaign, and as a result of an error made by their tech my car was flooded during a rainstorm, requiring over $2000 in repairs. When I complained and asked Tulley to make it up to me, they treated me like a criminal trying to run some sort of scam on them. Their service manager was particularly rude. I recommend avoiding this dealer. Prior to this debacle, when bringing in my other Passat for the same recall campaign, they scheduled me and I dropped off the car, only to find out that they didn't have the necessary parts. All in all, very frustrating.