...Where the old "bait and switch" is alive and well.Written by MrHockey on 07/09/13 01:46:01 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
Had been shopping on-line for a pre-owned Volvo S80. Spotted a good candidate at a good price advertised here. I called the dealership and inquired whether that specific vehicle was there and available (spoke with the sales person I had seen just the day before on another vehicle). GREAT! Told him I was leaving my house that moment and on my way to see that vehicle. Now, understand it is almost an hour's drive for me to get to this dealership. On arrival, I waited some 20 minutes (granted it was fairly busy) and was then informed that the car had been sent out on a test drive with another customer and could I wait around. I did so and after 40 minutes was told that the present customer was "working up numbers" on the vehicle. Realizing I had been sca-rewed over, I left the dealership (another hour ride home). I received a half-hearted apology eMail from the GM there with the offer to check out a couple of other S80s they had there (of course newer AND more expensive). Never been more disrespected in my life.