OUTSTANDING!!!!Written by RobinDonahue on 11/27/12 07:59:17 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I had the unexpected happen Monday morning, my 2001 Jeep Cherokee died, it had done its job with over 180k miles. I had only one place that I wanted to go and that was Allen Mello, I have been "looking" there for years at my dream truck. Poor sales people that would spend time with me just so I could get more research in was a pleasure all unto itself; and we're talking 2004 - 2012 I would go in periodically. Monday evening I entered the dealership with my husband not expecting to be able to get the "dream"; we were met by Craig C., he was so kind and was able to read me like a book, he knew exactly what I wanted. He also knew my husband didn't want to necessarily pay for what I wanted so he showed and had me drive a 2 door wrangler, truck was ok, but he knew it wasn't what I wanted, with no hesitation he showed me the 4 door and then the magic happened, I drove it for maybe 3 minutes and said I want it, I still had the look of fear on my face and Craig did a great job trying to reassure me things would work out. That being said, IT DID!! I am not driving a brand new 2013 Jeep Wrangler Unlimited, to top it off, it was the color I always wanted as well, Maroon with black interior. I was able to drive my car home Monday night, and to have even BETTER customer service they were able to accommodate me again on Tuesday for the delivery cleaning, inspection sticker, and went over many of the features, how to remove the roof for example and he helped set up the blue tooth for my phone. Overall I have to say this was the BEST experience I've ever had with a sales person. I would recommend Allen M., but would have to say, ask for Craig C., you will not be disappointed. Thank you again Craig, honestly from the bottom of my heart, you delivered me my dream!! Robin Hudson, NH
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