DisappointedWritten by unprepared on 07/31/12 06:24:44 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
Hopefully, my experience is unusual, but you may want to be prepared if you are considering visiting Hurlburt Toyota to buy a car. First, do your research before you go. You may not have an associate escort you on your test drive to let you know any of the features of the car you are considering. Do your research on the price also, because they use misleading pricing on the sticker. Donít expect to get any follow up calls. If you need any information, you will need to chase after both your salesperson and the finance manager. If you like old-fashioned haggling over the price, you will love this dealership. Plan on hours in the chair as you wait for an answer from the ďmanager.Ē Be prepared to pay some of the highest dealer fees in the area ($372). This is said to cover gas, detailing, and other expenses but donít expect either to be taken care of when you pick up your car. Again, I hope your experience is not like mine, but after you hand over your savings, be prepared to witness some of the worst and unprofessional service I have ever known. When you go to pick up your car, donít expect your salesperson to know who you are or why you are there. AND, be sure you have the cash to fill your tank on the way home. You may also expect paperwork that is incorrect and incomplete, and if you do call to speak to someone, donít expect a return call, especially if you ask to speak to a manager. Lastly, be prepared when you go to register your new car. They wonít tell you that you need paperwork that you wonít get until after your temporary plate expires (even when you have communicated consistently what the deadlines are). If you buy a car from Hurlbert, your story may be different, but if you deal with John Kosar, Matt Luedtke, Jason Kosar, or Ara Kostandin, be prepared.