After nearly two months of shopping on Autotrader for a pre owed car we got our 2004 Mercury Grand Marquis from Concord Lincoln in August of 2011. The comprehensive photos and free CarFax report made it easy to evaluate the car despite living over 150 miles from Concord. The ability use the online "name your price" option made for very simple and rapid price negotiations. Our first offer was accepted and we were very happy to agree on such a a favorable price.. In addition to getting the car at a very fair price, I was totally impressed with not only the level of customer service but also the condition of the car. I am very fussy about maintaining the appearance of my cars. This car exceeded my expectations. Both the exterior paint and the interior had been cleaned to a like new condition. Even the engine compartment was cleaned and detailed. When we went to pick up the car Colleen and Terry made us feel like family. Despite my comprehensive efforts to get all of my possessions out of the car I traded, I realized the next day I had neglected to take my garage door opener. Terry gladly packaged and mailed my garage door opener to my home. What great customer service! I can't say enough about Concord Lincoln. The condition and price of the car were only exceed by the level of customer service. It was by far our best experience with a car dealer.
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