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Acura of Reno Service Reviews

  • 11550 S Virginia St
  • Reno, NV 89511 (map)
  • Chat with Dealer
Service Rating:

Excellent service at a fair price after local Honda dealer tried games

Written by mlempire on 08/14/11 08:27:52 PM PDT
Recommend this dealer? Yes

After an insane quote for basic oil change service at a nearby Honda dealer, I appeared without an appointment for an oil change at the Acura dealer. I was quoted a normal/reasonable price for this basic service. I was told that the work could be done within an hour or so even though the service department appeared busy. The service writer gave me a tour of the dealership including directing me towards the internet cafe for a free breakfast snack and drink. He also offered a free manicure that was offered daily to all their customers during certain hours. I was spending less than $ 50 for my oil change so I was shocked that these perks were offered to me. The work was performed within the promised time frame and the service writer came to where I was waiting to tell me they were finished and the vehicle was currently being vacummed and washed at no additional charge. I paid the cashier and found my van clean and ready to go. What a breath of fresh air after a horrible experience at the local Honda Dealer.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes

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