Before going to Chapman's at the Auto Mall I reviewed the comments already made on line here at Edmunds but thought I'd take a look at those dealers with only marginally ratings while looking for the best price and service. Additionally, the two others that were listed were closer to our home than the auto Auto Mall Chapman's. Both trips turned out to be exactly as previous listed by past reviewers so on to the Auto Mall. My on-line contact at Chapman's reviewed our request for a new Jeep including accessories and colors (interior and exterior) and we set up an appointment for the following day. About three minutes after arriving the online rep had met us and said that he did not have the exact color combination that we wanted but showed us a computer listing of two that met our requirements in California and Arizona who they had trade agreements with if we wanted to buy. Stating that we were interested he suggested that we take a test drive in a similar vehicle to see if that was exactly what we wanted while he called these other two out of state dealers to see about the availabililty of our desired vehicle. Upon our return we said that we were still interested and he informed us that the one in California had a previous commitment on it but the one going to Arizona was still enroute and was available. We started the dealing and got a fair price for our trade-in and all the discounts available in minimum time and hassle. When the car arrived arrived in Phoenix he took a near like vehicle there, picked up our new Jeep, at no cost to us, and got it up to us in a very short order. To this point no money was asked for or offered by the dealership. On the day of delivery we met with their finance representative, and purchased a extended warrenty and paid for the car in one near effortless action. From beginning to end it was great to work with a dealer who wanted to meet the customer's requirements first without all the B.S. or gimmicks that you might encounter along the way. I'll be going back there for service on the car.
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