Horrible Experience!Written by christahoe on 07/03/13 08:05:00 PM PDT Go back to Service reviews
Recommend this dealer? No
Horrible experience. The service dept. initially misdiagnosed the problem then falsely accused me of creating the problem. This dealer and service department is NOT a customer advocate. They are looking out for their profit and if they don't warranty the problem they make more profit. Chevrolet ended up covering the claim under warranty, after numerous calls. The dealer NEVER offered to help me in any way. When I did pick my new vehicle up the interior was covered with greasy handprints. I had to schedule another appointment for them to clean it and they even got wrong on the first try. I will NEVER do any business with Michael Hohl Chevrolet again. The dealership looks nice and new but don't judge a book by its cover, they are not a customer-focused business. For me it will be well worth the drive to Reno Chevrolet. This is the first negative review I have written on any site. We all deserve better.