Lithia Toyota of Missoula
Customer Reviews of Lithia Toyota of Missoula
Don’t believe the hype
byon 12/03/2023
Likes = 0 Dislikes [non-permissible content removed] they will up charge. Over priced Vehicle purchased from them leaks and already had to take it back for things. Management would not even see or congratulate us. Charged an extra $500.00 for detail I didn’t even agree to. Still dog hair found everywhere. Promised smoke smell would be gone it’s still there. They just care about your money.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great Salesman
byon 07/14/2018
Thanks to Scott for teaching us about the Highlander and showing us its features. You took the time with us we needed to pick the right one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent service and service people
byon 07/08/2018
Everytime I have been there the service department has always treated me with courtesy and respect. If they found something wrong they explained to me to find out if I want to fix the problem or come back another day to finish. They have always been up front and honest as far as I can see.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brake pads
byon 05/22/2018
My experience with Lithia in Missoula is always good. Friendly and helpful staff; reliable work; fair price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service was great but....
byon 05/20/2018
Service was great but, the $17,000 truck i bought has a failing cv axle and 2 broken valve stems. So now i have to buy a cv axle and put it in. Les Schwab put valve stems in for free. Service was great, just not happy about cv axle needing to be replaced.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
my06prius
byon 03/29/2018
Routine service provided in a courteous, timely and efficient manner!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Loving my Tundra
byon 03/15/2018
Lithia and it's employee's have renewed my faith in Customer Service. Very friendly. Never felt pressured at all. Professional, to the point, helpful on how to operate the new truck. I would recommend this place to any and all my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 03/14/2018
The people at Lithia are very friendly, No pressure at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
5000 Mile Service Reivew
byon 03/10/2018
Expectation for a 45 minute service was set up front, which the service team were able to actually complete within 30 minutes. Expectation exceeded!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Smooth Sailing
byon 03/06/2018
This was our 3rd Rav4 purchase, and our second from Lithia Toyota. Our first was a used one we bought from a friend. We checked pricing in a couple different states and Lithia was the best. From start to finish we were driving our new Rav4 off the lot in under 4 hours. The whole process was smooth. Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service from Paul
byon 02/27/2018
We are regular service customers of Lithia Toyota, having purchased our 2013 Highlander there. We have been working with Paul Kelley on all service requests and he has always provided phenomenal service. He is very thorough and always lets us know what is needed. I never feel he is simply trying to "sell" us another service. My husband and I appreciate Paul's customer service. It is so nice to have a knowledgeable, friendly"go-to" person who has longevity with the dealership. Thanks, Paul.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional deal and service!
byon 01/02/2018
I can honestly say that I feel like I got the best deal I could and wasnt pressured for any upgrades or a more expensive car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 12/31/2017
We knew what we wanted. Chuck was great, no hassles. When we arrived everything was ready to go. We were driving our new vehicle home in a little more than an hour after we arrived. Great Staff, Chuck made sure that all of our questions were answered and introduced us to every aspect of the truck. I could not imagined anything better. Thanks Chuck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great customer service
byon 12/08/2017
Kipp and Daniel were amazing to work with. I cant wait to go back and buy two more vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Efficient and Friendly
byon 11/11/2017
Although I thought the price was way high, it was because of the cost of the part--a replacement key fob whose price is set bt the company and not the local dealership. The employees at Lithia Toyota in Missoula were great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Scheduled service
byon 10/31/2017
Everything was good except for some reason I could not get the Lithia Phone App to schedule my 5000 mile service. Not a big deal because I just made the appointment over the phone. Don't know if I was doing something wrong or if the App program was having issues. Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Buying Experience
byon 09/19/2017
We came in knowing what we wanted and what we would pay for that vehicle. Our salesman worked with us and got everything we wanted. Working with the finance department was a snap. We left with our brand new car and were very pleased all the way theough the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Definitely satisfied
byon 08/13/2017
Overall I had a satisfying experience buying my new Camry from Lithia Toyota in Missoula. The staff was friendly, courteous and very proficient at their jobs. It was much appreciated considering how busy my schedule is. Thanks.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Got a Tacoma
byon 08/04/2017
Purchasing my new Tacoma was pretty much painless. Salesman was helpful explaining down differences between models. I was originally looking at the access cab but decided that the double meet needs better. Negotiations went well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service of Tacoma
byon 08/03/2017
Just went through the first service since purchasing my Tacoma at Lithia and it was a very pleasant experience. Thanks for taking such good care of my truck!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil change
byon 08/02/2017
Amazing job got it done way faster then i thought he would have it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Choosing where you are going to do your business is about more than one thing. It's never just about value, selection, or any other single aspect. Most of the time, it's about a culmination of factors. Our dealership understands this fact and attempts to earn the business of all our Butte and Helena, MT customers by providing excellent service in all areas. Lithia Toyota of Missoula, located at 4001 Brooks Street in Missoula, MT, operates with the knowledge that everything we do is for our customers, whether that be in the sales department, service center, or parts department.