Had gone to another local dealership on a Friday to test drive and talk numbers. They were highly aggressive and it was a huge turn-off to dealing with a salesperson while sitting at a dealership, so I decided to give the email/telephone bargaining a try... and was successful. Ben at St. Charles was awesome; returned emails very quick, followed up on any questions I had via the phone, and was able to beat invoice on the 2012 Elantra I wanted and get the color right, too! (something the other dealership completely ignored, pushing only cars they already had on their lot) When I showed up to purchase the car, it was ready to go and absolutely nothing changed as far as prices went aka none of that salesperson crud some people complain about. I ended up having problems with Bank of America (my bank) who lied to me about the process of purchasing the vehicle with their financing. Craig in financing was awesome in getting me approved through St. Charles Auto's bank quick and at the same rate and slightly less in payments (Bank of America was charging $200 for processing; St. Charles added no additional charge for processing). After what ended up being an extended stay at the dealership that was only caused by my bank and was sped along as much as possible by the nice people at St. Charles, I drove away that night with my car. I've received a follow-up phone call and email from Ben, my salesperson, providing tons of contact information for servicing and wanting to know how I'm enjoying the car so far. Overall, what started as a horrible experience (I had to threaten the other dealership about making a scene in order to get my keys back after they looked at my car so I could leave), St. Charles Auto turned it all around and made it an enjoyable process. I hope to do business there again in another 9 years when I'm ready to purchase my next car.
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