Customer Reviews of Napleton St. Louis Nissan
New Rogue
byon 04/10/2022
I went in to Napleton just to test drive a Murano and Javuan Banks was quick to help me. I had done quite a bit of research and felt it was the car I wanted, but it had to have a sun/moon roof. The only car they had with the moonroof was a Rogue. Javuan had me drive both and I realized the Rogue was perfect, with all the other amenities I dreamed of, too! Javuan listened to what I was looking for, found the best car for me, and was able to point out all the other various mechanical magic my new car has. He was very informed, and patient with my decision making. He made what could have been stressful, a very easy and pleasant process. He had me approved very quickly and I went in the finance line for my turn. It took a while for my turn, but that’s because they sold several cars that day. Javuan made sure I was aware that they were working as quickly as possible, and made sure I didn’t need anything as well as update me on my position in line. The lounge was very comfortable with a large television, refreshments, and comfortable lounge chairs, so I didn’t mind the little time I had to wait. Mark handled my financial application and was very organized and pleasant. Once I was in his office the process moved quickly. He helped me choose any additional coverage I needed, and I was happy to invest in oil change coverage and an extended warranty, as well as gap insurance. The fact that they would back their inventory gives me extra confidence in my purchase. I’m very pleased with my new car, and my teenagers are begging to drive it. Mmmm no darlings. This is momma’s car!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Rogue
byon 04/10/2022
I went in to Napleton just to test drive a Murano and Javuan Banks was quick to help me. I had done quite a bit of research and felt it was the car I wanted, but it had to have a sun/moon roof. The only car they had with the moonroof was a Rogue. Javuan had me drive both and I realized the Rogue was perfect, with all the other amenities I dreamed of, too! Javuan listened to what I was looking for, found the best car for me, and was able to point out all the other various mechanical magic my new car has. He was very informed, and patient with my decision making. He made what could have been stressful, a very easy and pleasant process. He had me approved very quickly and I went in the finance line for my turn. It took a while for my turn, but that’s because they sold several cars that day. Javuan made sure I was aware that they were working as quickly as possible, and made sure I didn’t need anything as well as update me on my position in line. The lounge was very comfortable with a large television, refreshments, and comfortable lounge chairs, so I didn’t mind the little time I had to wait. Mark handled my financial application and was very organized and pleasant. Once I was in his office the process moved quickly. He helped me choose any additional coverage I needed, and I was happy to invest in oil change coverage and an extended warranty, as well as gap insurance. The fact that they would back their inventory gives me extra confidence in my purchase. I’m very pleased with my new car, and my teenagers are begging to drive it. Mmmm no darlings. This is momma’s car!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review
byon 03/31/2022
Everything was good. Got good service and nice people. The only think is the truck was sold to me completely empty of gas, just an oversight I guess
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Paulette Gardner
byon 03/30/2022
Paulette was great with excellent customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Sales/ Finance way to slow
byon 03/26/2022
We had a great young man that helped us find our car. Then unfortunately we had to wait over an hour and a half before getting into the finance guy to sign. If you’re not in a rush, probably not a big deal, but we were and it was.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Norman
byon 02/27/2022
He gave me all information I need for the car he great salesman he did great job with customer service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
What a great experience!!!
byon 02/21/2022
These guys were so helpful, fair negotiation, nice and personable did I mention the excellent hot chocolate?! Yum. In a time when a lot has changed due to shortages and internalbusiness agreements due to covid, these guys were fantastic. Definitely go see them when you need a car or want to trade/or sell!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
BUYER BEWARE!!!!!
byon 06/19/2020
BUYER BEWARE!!!! I have never had such poor service after purchasing a car. Last year I purchased a car for my teenage son from a different dealer and had a great experience. So I was completely caught off guard by the level of poor customer service and lack of professionalism at this dealership. After I purchased my car the battery was completely dead. I had no issue just fix it right?! I was told twice that the work was done so come get your car. Showed up...not done, REALLY?! Days later “Oh by the way, we never did an inspection on the car. Can you bring it back?” Really?!!! When I call no one returns my calls. The General Manager finally called me to express his sincere apologies for all the issues. In fact he said “You have my cell phone number. Call me when you have ANY issue”. Well guess what? It’s been 3 weeks since I purchased my car and I have yet to get my second set of keys or the paperwork to get my license plates. In one week the temporary license plate will expire and I won’t be able to drive the car. So I called up the General Manager on his cell phone. I left several messages.....crickets. FYI, when you purchase a car from Napleton your forced to buy the “Napleton Care Package”. This is a 2 year service contract. I just bought a 2 YEAR HEADACHE! And it wasn’t cheap! So please go somewhere else....Anywhere else.... you’ve been warned. Take care.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Hassle free
byon 06/19/2019
I walked in looking for an SUV and walked out with the ride I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Business
byon 06/15/2019
I bought a fabulous car for a fabulous price!!! They really worked with me and I’m so greatful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kody was great
byon 06/15/2019
Got a good car for a good deal. Overall happy with the service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Car Purchase
byon 06/15/2019
Friendly, attentive service. Customer is their number one priority. Not pushy, sticks within a customers budget
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience
byon 05/17/2019
The staff was very friendly and knowledgeable. I dread going to car dealerships usually but the managers made it a fast easy going experience and we love our car. I would highly recommend Napleton Nissan if you are looking for a vehicle. Just make sure to work with managers like I did. They were awesome
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Napleton Experience Package
byon 03/23/2019
The salesman and staff were very friendly. But the price you see on their website Doesn't include the "Napleton Experience Package". $1,395 is added to the price, + the normal $199 Admin. fee. Beware of the prices you see on the website. That's what got me out to their dealership. They gave me an offer, which I concluded was not a good deal for me. So I left. Don't be afraid to walk out!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Beware - Aweful experience - The Napleton Experience
byon 02/27/2019
Beware this dealer. Changed price in the middle of negotiating, and then won't acknowledge it. Will never buy from them again and will tell everyone I can to avoid them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Pathfinder Test Drive
byon 12/04/2016
Friendly and knowledgeable staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Napleton St. Louis Nissan, proudly serving the areas of Saint Charles and Hazelwood, MO, we take pride in our history and attribute our great customer service to knowing exactly how to take care of drivers for generations. Although we are the newest dealership that is a part of the Napleton Automotive Group, the Napleton family has been operating automotive businesses since 1931.
1 Comments