Online car buying rules! I will never buy any other way again.Written by gchangar on 06/29/08 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
After going down auto row on the highway 70 service road and trying out all the cars in my price range and with my requirements (around $20,000, good pickup, 30+mpg), I settled on the Honda Accord, which, with the new body style for "08, was the best looking also. (I actually originally wanted the Chevy Malibu, but it had no pickup. From a dead stop, it just wouldn't accelerate quickly.) Once I decided on the Accord, I went online to KBB and chose 3 dealers to offer me bids. I did this twice, so I actually had 6 dealers offering me bids. Beth Guard at Huey's was the first to respond, and offered me a bid $2,000 cheaper than the offer I had on auto row. I also received bids from 4 other dealers, but only 1 was close (actually, a few hundred dollars lower than Huey's). I then requested an "Out-the Door" price from each dealer, because I was wary of hidden costs. This is where the proverbial wheat was separated from the chaff. Beth replied immediately, explaining that the costs quoted earlier were the only costs, and there would be no hidden charges. She also included free splash guards, door guards and wheel locking nuts, which were not an advertised feature for the LX-P. The other dealers who bothered to respond at all, would only say, "Whatever you are bid, we will beat it." I also got this from a dealer, "Due to the variables associated with written quotes from other dealerships, we do not provide quotes. However, we will work with any quotes you have received on in stock vehicles." I emailed them all again, asking about an "out-the-door" price, and got no response whatsoever. That told me what I needed to know. I emailed Beth, and told her that I was accepting her bid, and asked what I would need to make the sale easier on both of us. She suggested emailing me the loan application, which I agreed, filling it out and emailing it back the next day. When I went to Huey's to purchase the vehicle, all the paperwork was already done, the loan was approved, and I signed a few forms and out the door I went. Admittedly, I did have to go into a room with a manager who offered me extended warrantees, but I declined and there was no pressure to make any additional purchases. Beth Guard was awesome, and I would advise anyone to deal with her. She made the entire transaction go quickly and flawlessly, and was very sweet and polite also. When I noticed that there was a small coffee spill on the console, she personally got some spray cleaner and cleaned it up. All told, we were in and out of there in less than an hour, with most of that time spent with Beth describing details of the car that I didn't know about (how to use the telescoping steering, auto door locks, etc.).