manipulative, verbally abusiveWritten by investbanker on 10/08/11 04:01:02 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel
We had 3 different sales people(one the sales manager), and all three of them were emotionally manipulative, financially untruthful, and flat out lied about the history reports and rarity of the cars. One of the car reports they gave us was a car fax report for a similar vehicle, but my wife noticed that the VIN numbers were not the same - neither was the miles, condition, or amenities. When I calmly said 3 times that I was no longer interested in a particular car, they threatened to call the cops and have me thrown out out for my "disrespectful and non compliant nature", because I would not sign the papers. They had my wife in tears and were laughing and bragging about it. This is the only place I know off that lives up to the "used car salesman" notoriety. I have bought more than a dozen of used cars from nearly as many places and I have never experienced so much pressure and immortality. If it was the 1800's, and I was a younger man, I would have drug all three of them out in the streets and beat them silly. We later found out at Aufenburg VW that Dean Team lied over 30 times to us as we were writing information down. Dean team came down over 7K on 2 cars and 5 K on another, but the price different was not enough to allows us to buy something that we could not trust from people we could not trust. We will never buy from dean team, even if they clean up their act. Spend the extra time to go to a reputable dealer like Aufenburg, and you will find that their prices are "pre-marked up" to make you feel like you are getting a good deal.