Fraudulent Conmen with Poor Customer ServiceWritten by podlady on 04/13/11 03:14:15 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
In March 2011 we purchased a used van, a 2002 Mazda MPV, for my daughter from Dean Team Hyundai. She found it via an on-line search. I went to look at it and test drove it. It came with a 2,000-mile/60 day warranty. That same evening, my husband also came in and checked it out. We were told again of the warranty, which was also pasted to the window of the van. He put $500 down on it. The following day (March 8) my daughter and I came to pick it up and give them a check for the balance. We were forced to wait over an hr. She signed various documents, including the warranty, and we were told the papers would all be mailed to her. On the way home, the transmission went out. Dean Team sent a tow truck and provided her with a rental van at no charge. After a week, she tried to find out the status on the repair. After days of phone calls not being returned, one guy finally told her to stop calling and talk to the sales guy (Andy Miller) who she had also left msgs. with. A month later, the car was finally finished. When she picked it up and took it to the license bureau, the inspection was expired. She ended up getting it re-inspected at her own cost, and was told to mail Andy the bill. She has yet to be reimbursed. The inspection showed that the van has a cracked left boot and needs a new left axle. The mechanic at the transmission repair place told her that the boot was already in bad shape when they repaired the tranny, that Dean Team was informed, and that they did/said nothing. She has the receipt from them also stating this. Needless to say, none of her phone calls have been returned. The papers she received in the mail show that the warranty she signed was altered to “As-is, No Warranty” (even though the box showing that there IS a warranty was still checked). This is fraud. Since she has been unsuccessful in getting anyone there to speak with her, she has filed a complaint with the Better Business Bureau. I will update this review if/when there is a resolution. My daughter, husband and I were treated extremely rudely by these people, in particular Andy, who raised his voice to me on the phone when I called about the inspection, and basically said that they were doing us a favor by selling us this piece of ___. I wish we had read the negative reviews here before doing business with them.
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