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Dean Team Ballwin Volkswagen Service Reviews

  • 15121 Manchester Rd
  • Ballwin, MO 63011 (map)
  • Chat with Dealer
Service Rating:

Terrible Customer Service

Written by vwowner5 on 05/19/10 12:00:00 AM PDT
Recommend this dealer? No

If you value customer service and the well being of your car, DO NOT go here. The only reason I go here is because of it's location. I've never been greeted upon walking in, always a hassle, and the service advisers over promise and under deliver. This is one of the most unorganized service drives I've been to, probably ever. Worse yet, when you walk in the place looks like a dump. I have no idea how this service center manages to continue to operate. Well, they don't really operate, they just sort of exist. P.S. They wanted over $80 to change a light bulb. I went across the street and had it done for $20 at a GM dealer!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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