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Dealer Service Reviews

Service Rating:

stay away

Written by livewire2 on 11/28/11 02:54:13 PM PST
Recommend this dealer? No

Completely dishonest. Took vehicle in for second oil change at 14,500 miles under the service plan. Was suppose to use synthetic oil. Service reminder sticker they placed on windshield had 18,500, when questioned why only 4,000 miles and not 10,000, they beat around the bush and did not provide a specific answer. I specifically asked if they used synthetic oil. The two service people looked at the paper work mumbled something to each other and then said really I should be good to 30,000 miles. When I go back to office, I called the parts department and had them look up the part number listed on the paperwork. Guess what, not synthetic oil. I would not trust them for anything


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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