Deceitful and misleadingWritten by ngoldenm on 12/14/11 07:54:05 PM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
Before I get to the review, I want to make one point very clear. I would advise anyone searching for a vehicle to avoid these cunningly deceitful people at all costs. However, if you must consider buying anything from them, be very cautious and make sure to get absolutely EVERYTHING that is promised to you in writing PRIOR to signing ANYTHING. Prior to signing all of the paperwork for the vehicle, I noticed while inspecting it that it was missing a pretty major piece of equipment (rear seats). I asked if they had the seats. They stated that the vehicle was just traded in, and that the previous owner was going to drop them off soon. I restated my question asking if the seats would come with the vehicle. I was told yes. I also noticed that the power folding mirrors did not work. "They were working the other day because I used them. It's probably just a fuse that's blown. I'll make sure that gets fixed for you." So, we agreed on a price (assuming these items would be fixed) and proceeded to get the paperwork started. After being offered a ridiculously low price for my trade in (less than half of the blue book value if I sold it myself), I proceeded to purchase the vehicle without trading. Once all of the paperwork had been signed and the keys handed over (making the vehicle mine), the assistant manager says, "Oh, for the price you paid, if the guy doesn't bring the seats back, we can't replace them." The salesman then said, "Don't worry, we'll get the seats for you." Then foolishly (and I know that this is my fault), I trusted his word that they would come through for me and signed the paper saying they didn't owe anything else on the deal assuming that it was part of an agreement they had with previous owner to get the seats. They also stated they would get me the second set of keys when I picked seats up. Fast forward a week when I still hadn't heard anything from them regarding the seats, I proceeded to call the office and asked to speak with salesman. I was told he wasn't available at the moment, and that he was going to call me back. Another day goes by, so I call again. Again, I'm given the same story. So, I called his cell phone. He told me that he would check on the seats. After many more calls and discussions over the course of a week without a definitive answer, he stopped answering my calls and ignored my texts and voicemails. Finally, I get a text message back after 5 days (and much badgering by me) saying "We can't get the seats." I now know that the mirrors that are on the vehicle had been swapped out with non-power folding models (never would have worked) at some time. The previous owner of the vehicle never even agreed to give them the seats in the trade. And they didn't even have the second set of keys because the previous owner still had them. I know all of this because I just left the previous owners house after having to purchase the seats from him to get the rest of the vehicle that I bought from Herrin Gear. Now, I realize that technically they don't owe me anything since I signed the paper saying they didn't owe me anything (after I had signed all the papers to purchase the vehicle), but this is just deplorable behavior from any kind of business. After being misled, deceived with slight of word, and flat out lied to, I cannot recommend this dealership to anyone. Matter of fact, I would HIGHLY recommend staying as far away from this dealership as possible. Please learn from my mistake, and do not give these deceitful people any of your hard earned money.