Kirk Auto

by B.Hubbard on 04/19/2024

Great service at Kirk Brothers. Second vehicle we have purchased from Clarence Buchanan he is a great salesman. He will go above and beyond to help you find your vehicle.

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by shelbyg on 04/08/2024

Kyle went above and beyond to help me find the car I wanted in the price range I could afford. He answered all of my questions and concerns with such kindness and knowledge. I 100% recommend reaching out if you ever need a vehicle!

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by Lrs52200 on 02/26/2024

Where do I begin? My husband purchased a Ford F250 Super Duty around June of 2023. By the end of the year, he decided that I also needed a new truck and so he sent me back to this dealership to purchase something I liked. I found a '21 Ford F250 Super Duty with very low miles. I took it for a test drive with my son. I liked the truck. We both noticed that the tire pressure sensor light was on but didn't think much of it since they always come on if there's low air pressure in the tire. Besides, the salesman saw it and didn't say anything about it so why should we have been suspicious? It's a common occurrence. I should have paid more attention... So I bought the truck. A week later I found myself on my way to Wisconsin as my daughter was having major surgery and I needed to take care of her, my grandchildren, and the house while she was recuperating for the next 7 weeks. I may have been in Tennessee when suddenly, everything on the center console went down. The heat shut off, the radio shut off, my phone was disconnected, the windows didn't work, nor would the door locks work. I heard a lot of 'clicking' from under the dash beneath the steering column. I was not a happy camper. I called my husband who called Kirk's and they simply said to bring the truck in when I returned. Fine. But driving through Wisconsin during the blizzard (it dropped 2.5 feet of snow) when it was 12 degrees below zero with no heat made me incredibly unhappy. During my stay, I discovered that if I shut the vehicle off and then back on, everything would work again...for about 20 minutes and then it would shut off again. One and a half months - in Wisconsin - in the winter - with no heat in the vehicle!!! Grrrrr!!!!! Fast forward 7 weeks. I get back to Mississippi and take the truck into the shop. They said to be there at 7:30 a.m. Fine. I was there. I explained to the gentleman what was happening and he thought it was due to condensation getting into the tail light housing and corroding the connection. That sounded logical. So he took the truck inside, saying that if he was correct, all he had to do was brush the corrosion off and everything would be back to normal. About an hour later (at 8:40 a.m.)...I ask the woman at the desk how much longer this would take. She said, "Oh, it will just be a few more minutes." 2 hours later she comes out to tell me that my warranty will cover the panel assembly fuse junction, but not the tire pressure sensors (all 4 of them were dead) and that it would cost me almost $700 out of pocket to fix it! "Wait a minute," I said - you sold me the truck in this condition AND you said the truck was under warranty! Why should I have to pay for this? She asked the salesman's name and I gave it to her (Adam Harbin). She said she would call him. So now I'm waiting again - mind you, this whole mess was supposed to take "a couple of minutes," and here we are at the 3 hour mark. After about 20 minutes, she comes back out and says, "We are not going to be able to cover the cost of the sensors because it wasn't in our paperwork." I don't like being called a liar. I told her that light was on when I took my test drive and Adam started the vehicle - there is no way in hell that he just 'missed' the dash light being on. Moreover, I brought my son with me that day - an eye witness to the fact! Long story short, after 4.5 hours, I was told they were NOT going to cover the cost of fixing the broken sensors. I said fine, I'll contact your corporate office - maybe I'll have better luck with them. Guess what? Their corporate office sided with Kirk Ford!!! They said there was nothing they could do and would not cover the cost of the repairs. There's nothing like being given the virtual finger from a dealership after you've purchased 2 trucks from them! What does this tell me? This tells me that Kirk Ford cares more about the all mighty dollar than customer satisfaction. This tells me that Kirk Ford cares more about the all mighty dollar than repeat customers. And this tells me that the corporate office of Ford agrees with them. As I told the corporate office, I will NEVER purchase another Ford product again. If this is what I can expect from Ford, they'll never have my business again - if I could force them to take this vehicle back, I would. Think about it....they wanted to charge me almost $700 for 4 tire pressure sensors that cost less than $15 each. So to save that $60, Ford is willing to throw their name, customer satisfaction, and repeat customers in the toilet. Chevrolet would never have done this to me! I've purchased Chevy's all my life - this was the FIRST Ford product I ever bought - I should have known better. If I could have given Kirk Ford a -10 rating, I would have. There is NOTHING redeeming about this dealership, in my opinion.

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by Duane Ross on 02/15/2024

I ordered this truck they were very helpful as it was built, It arrived and they passed my expectations in the delivery of my my truck.

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by Junebug on 08/28/2023

Great experience with Kyle. He helped us get everything we needed to get through the day and get the tk.

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by StefanG on 07/07/2023

When it came to purchasing my vehicle, customer service and staff experience fell way short of the Kirk I grew up knowing about and the Kirk I always looked forward to doing business with. Unfortunately this was discovered after the purchase. I hope there’s an opportunity for redemption when it comes time for service, maintenance, etc. for my vehicle.

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by Kevin Carpen on 06/19/2023

My experience was very joyful and hassle free… Very professional from start to finish….

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by Don Coleman on 02/21/2023

I was in and out with a new vehicle in less than 45 Minutes. One of the most pleasurable buying experiences I have had in 50 years of buying vehicles.

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by Taylor H. on 03/16/2021

Bought my very first car from them, and they were so helpful. They made this decision so easy. Love my Corsair.

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by Jeff Bridges on 12/15/2020

These are the best people you can deal with I drive over a 100 miles to trade with them they do what they say and they are great people

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by Barry B on 09/22/2020

Rosie was very professional and attentive to my needs! She showed me the two Ford Edges on the lot and showed and explained all the features of each one! I couldn’t have asked for a better experience purchasing a new vehicle! Rosie did an excellent job and she is a valuable asset to your sales department!

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by Geraldine on 09/04/2020

The service for purchasing my vehicle a as fast, friendly and professional. Clarence did a great job on getting the vehicle brought to me for testing. Michael in finance made the transaction smooth and flawless. The dealership didn't pressure or hassle my husband and me into buying. We will be sending referrals to their dealership.

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by Russell on 08/25/2020

Shane was my sales person and i was completely satisfied with my whole experience. I bought 2 trucks from Kirks got ranch hand bumpers put on and cm flat bed on one . Shane handle ever bit of it for me . It is great to know I have got a dealership that my family and can trust for all of our vehicle needs in the future.

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by Smcgaug on 05/22/2020

Great experience, super nice folks to deal with.

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by tpswims on 03/24/2020

Both the sales staff and the credit department were very friendly, helpful and professional.

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by Tzar1951 on 03/10/2020

Top of the House service from the sales team. The experience was personal and mindful of my time at the dealership. The pricing was transparent and was presented with several options to buy. I would recommend Kirk Ford in Grenada, MS to may friends and family.

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by mgeanmills on 01/27/2020

Have bought several vehicles from Kirk Brothers over the last few years. They always take care of any problems or concerns that I have. Always recommend them to friends asking about car dealers. Many thanks!!

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by KDavis7 on 12/10/2019

Great! This is my 2nd used vehicle to purchase. Matt Jones is the salesman that helped me to find both vehicle I purchased. I will recommend him to anyone in the need for a new or used car.

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by G. Boyd on 11/26/2019

Pros: easy to talk too and get what you want Cons: pushed the paperwork a little too fast for me as a first time buyer.

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by Syreeta on 10/15/2019

Was exactly what I was looking for at a price I could afford

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by mkjones27 on 10/10/2019

Awesome experience. No Hassle no stress. Very easy.

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