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Dealer Sales Reviews

Sales Rating:

Great dealership

Written by unfocused1 on 02/18/12 11:14:35 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I was there 3 years ago, and returned. Actually, I went in just to get an oil change for my '09 Focus. Didn't expect to come out with a new one, but the model won me over with handling and safety features (ABS, rear parking sensors, etc...) The salesman was VERY prompt, patient as I tried out different vehicles, and conscientious. And helpful, over reminding me of budget issues - his goal is NOT to oversell. I wish I could namedrop... :) There were no pressure tactics on his part. I also got virtually the same amount of money that Kelley Blue Book had said it to be for a trade-in value, which is a plus. Now, I did buy a hatchback originally, but returned it out of an interest for the rear parking sensors, larger wheels (great for winter), and (after seeing it) the moon roof and awesome color (candy blue). If they had a hatchback with the same 17" wheels and rear sensor, I'd have stayed with that version. But the sedan is a wonderful design, too. And that's the cool thing here, they have a 3 day grace period (I think most dealers do), but Tousley certainly honors this and I am most grateful. (Again, the hatchback was a solid model, but those extra features were definitely the proverbial goldmine.) I'll happily return to Tousley the next time I need a car (hopefully 7 years; the 09 model was solid, but the 12 model floored me and won me over...)


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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