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Luther Nissan Service Reviews

  • 1470 50th St E
  • Inver Grove Heights, MN 55077 (map)
  • Chat with Dealer
Service Rating:

Nice people if your writing a large check

Written by marmstrong1877 on 01/19/08 12:00:00 AM PST
Recommend this dealer? No

We have 2 Nissan's in our family and we have visited Luther Nissan often. They usually are not very personable unless they are selling you something and they are ALWAYS trying to upsell you. I don't care how well your car is running it always needs something. I quit going because it started snowballing on me. Everytime I went they were pushing new stuff on me plus any repairs that were NEEDED plus what they were trying to sell me from before. It was very stressfull and I felt like I couldn't even go in for an oil change anymore.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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Seriously, I've NEVER had the service guys put pressure on me for extra service that wasn't needed... Not even for scheduled maintenance that I may have fallen behind on - oh they will chat with me about what needs to be done, but they leave it up to me; whether I decide to get it done now, later, or do it myself. As a matter of fact, I appreciate them keeping my car on schedule - that keeps her running at top performance, which is a very responsible goal. An investment like a new 350Z is not to be taken lightly, I prefer to take care of my car so it lasts as long as possible. My car runs as good as the day I bought it due to the service department, just as I expect. Not only that, but getting scheduled mainenance will save you BIG money in the long run - e.g. Better to have the trasmission fluid changed according to the schedule, than it is to purchase a new transmission later. I have a hard time believing that you are talking about Luther Nissan, I've never seen the type of behavior you are talking about - never. I've been taking my car there for five years and they have been nothing but courteous and professional - and they NEVER have pressured me for extra service. You don't expect your car to run if you dont put gas in it, why would you expect it to run if you don't maintain it properly? The service department's JOB is to let you know what your car needs - that's what they do. If they fail at that, then you should complain. Don't complain for them doing a good job at keeping your car in great shape - that's what they are there for. They are there for you.

  • By pmarren
  • on 12/06/2010
  • 05:04:54 AM PST
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