Horrible experience with Used Car Manager - Rich SpahWritten by lookingtobuy08 on 11/13/08 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
Yesterday I went into the dealership after seeing a car on the website and was very impressed by the car and the car salesman; he was extremely friendly, personable, and very genuine. I met with the finance guy and was able to obtain a fairly good finance package. I was ready to seal the deal. However, being the cautious person that I am, I wanted a second opinion before signing any type of papers. This evening, I asked both my brother and mother to take a look at the car and thus, I returned to the dealership. While inspecting the car, my brother noticed a crack in the bumper - on the under side; he also noticed that the hood was slightly mis-aligned. It was obvious that the car had been in some sort of accident or hit. The friendly salesperson asked the used car manager - Rich Spah - to take look at the car. When Rich saw the car and inspected the car, he was extremely rude and disrespectful. Although the evidence was clear that this car did not have a totally clean history, the used car manager was in total denial. His attitude was pretty much "if we weren't serious about the car, then we should not be wasting his time." The irony, though, was that we were serious about the car..(...and thus, my return to the dealership)...and why was he trying to sell me a damaged car? At one point, he turned and literally walked away from the discussion. I was so turned off by Rich's attitude that I told the salesperson that I am sorry and will not be able to buy a car from him tonight. I am a highly educated Asian woman and my initial reaction was, if this is how Rich treated me, I wonder how he will treat a customer that doesn't speak perfect English or a customer that doesn't wear the right type of clothes or a customer that doesn't look like him. Do not waste your money at this dealership; Do not waste your time with such a disrespectful business. I feel for the friendly salesperson. His commission and pay was compromised by such an ill-considerate and insolent boss!!