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Walser Chrysler Dodge Jeep Ram Service Reviews

  • 314 Main St
  • Hopkins, MN 55343 (map)
  • (888) 320-1381
  • Chat with Dealer
Service Rating:

Walser gives mechanics a bad name. Shame on them.

Written by tututalak on 05/05/08 12:00:00 AM PDT
Recommend this dealer? No

This was the poorest experience with auto service I have ever been through. First off, Walser charges $120.00 just to pull your car into the bay and begin diagnosis of a problem. I was told that I needed a new battery and was that it would cost $300. Three hundred dollars for a standard battery for a Jeep Cherokee? Do they think I am stupid? They also told me I would need a new fuel pump installed at $900. This is also an insanely expensive quote. I declined service. (I was quoted at a neighboring Jeep dealership $600 for both battery and Mopar fuel pump.) So I ended up paying $120 for the diagnosis. I felt ripped-off. But here's the kicker: when I went to pick my Jeep, the service advisor, Bruce W., told me that I owed $12 over the standard diagnosis fee for "taxes and silly stuff". He led me to the cashier who asked me for my $132 and asked me to sign a paper saying that all the charges had been explained to me. The page clearly listed taxes as $0. It lised the $12 under "Misc. charges". When I asked her about it she said it was for "shop supplies like windshield washer fluid". They didn't do anything to my car - certainly they did not add $12 worth of washer fluid. I told her that and she replied "it's just something we always put there". I told her that Bruce had said it was for "taxes and silly stuff" so she took it to him and he took the charges off because he could not explain them. Walser is one of those dealership service centers that does a great disservice to other mechanics by making customers feel ripped off. Shame on them. I highly urge you to find another service center in the area.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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Thank you for taking the time to let us know about your experience. I will be sure not to do business with them.

  • By tbonejen
  • on 12/06/2010
  • 05:20:52 AM PST
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