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Suburban Chevrolet Service Reviews

  • 12475 Plaza Dr
  • Eden Prairie, MN 55344 (map)
  • (888) 814-6210
  • Chat with Dealer
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Service Rating Love the Service Department at Suburban Chevrolet! By Sassy54 on 09/22/14 09:31:21 AM PDT
Recommend this dealer? Yes

I had kind of started to forget what good customer service felt like. Suburban Chevrolet really reminded me and I am grateful! You had everything ready when I got there to drop off my car and the shuttle was ready to take me back to work right away. The drivers on the way to and from work were bo...
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Dealer Response

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Suburban Chevrolet’s commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions... Read more

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Service Rating Excellent Service By Koskinen on 09/17/14 02:45:12 PM PDT
Recommend this dealer? Yes

I am always very impressed by the courtesy extended to me at each visit from the service advisor (this time Sean H.), to the courtesy driver and the woman who "checked me out" when I pick up my bill. The service provided by your service department helps to alleviate the "hassle" out of having my ca...
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Dealer Response

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, ... Read more

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Service Rating Replace switch in HHR By JayneFOBrien on 08/28/14 07:01:18 AM PDT
Recommend this dealer? Yes

I finally got out of the shop before they estimated. Took only 1 hr, not 1-1/2 or 2 hrs. Used to actually take even longer than promised. I'll come back as long as I am not told a bunch of crap again.
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Service Rating Oil change By Dutchdude04 on 07/12/14 02:20:10 PM PDT
Recommend this dealer? Yes

Had to have the Bill redone because I was charge for a tire rotation when I shouldn't have been. But overall it was a great experience.
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Dealer Response

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Craig ... Read more

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Service Rating Master Sergeant's review of Suburban Chev. By careerarmy on 12/17/13 06:06:47 PM PST
Recommend this dealer? Yes

Tim is excellent. Lance the mechanic is the best. Harley and Kirk F. always greet me and provide the best for me. I will never get my new truck serviced anywhere else!
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Dealer Response

Thanks for your review! We are glad to hear that our team took good care of you! We are always happy to know that our customers enjoy their experience with us. Please let us know if we can do anything else for you, and thanks for being a loyal customer! Sincer... Read more

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