Walser Burnsville Mazda Service Reviews - 159449 Dealerships
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Walser Burnsville Mazda Service Reviews

  • 14720 Buck Hill Rd
  • Burnsville, MN 55306 (map)
  • (888) 693-5873
  • Chat with Dealer
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Service Rating:

Very disappointed with customer service at this dealership

Written by fgrieme on 01/19/10 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? No

Purchased a used 2008 Mazda 3. 2 days later (on the weekend) found a dent on the roof. Called to report it and asked where to fix it. They would not fix it (it is cosmetic), they won't let me return the car (it was over 3 days - not business days). I was very upset that they first did not disclose that little dent for a $16000 car, then they would not live up to their promose to guarantee customer satisfaction. I am totally unsatisfied with their service and customer friendliness. My god, I was not asking them to repaint something...it was a little dent that was not even noticeable, but if I am paying and financing a $16000 car, I want to see it without obvious dents and blemishes. It was not like a $3000 where you would expect to see a little dent here and there. I have purchased used cars before...and when I noticed something on the car, cosmetically, I pointed out and they have fixed it for me. That is called customer service. I have a very bad experience with this dealership and they way they treated me. I will never ever go back there, even for their stupid free car wash, $.10 per gallon gas discount, and free oil changes. I rather pay and get a better customer service. Cheap, low class, unfriendsly customer service I have even had to deal with.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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