Very disappointed with customer service at this dealershipWritten by fgrieme on 01/19/10 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? No
Purchased a used 2008 Mazda 3. 2 days later (on the weekend) found a dent on the roof. Called to report it and asked where to fix it. They would not fix it (it is cosmetic), they won't let me return the car (it was over 3 days - not business days). I was very upset that they first did not disclose that little dent for a $16000 car, then they would not live up to their promose to guarantee customer satisfaction. I am totally unsatisfied with their service and customer friendliness. My god, I was not asking them to repaint something...it was a little dent that was not even noticeable, but if I am paying and financing a $16000 car, I want to see it without obvious dents and blemishes. It was not like a $3000 where you would expect to see a little dent here and there. I have purchased used cars before...and when I noticed something on the car, cosmetically, I pointed out and they have fixed it for me. That is called customer service. I have a very bad experience with this dealership and they way they treated me. I will never ever go back there, even for their stupid free car wash, $.10 per gallon gas discount, and free oil changes. I rather pay and get a better customer service. Cheap, low class, unfriendsly customer service I have even had to deal with.