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Lupient Kia Sales Reviews

  • 7911 Lakeland Ave N
  • Brooklyn Park, MN 55445 (map)
  • (888) 883-8532
  • Chat with Dealer
Sales Rating: Updated! (Previously 0.0 Star Rating)

Great Dealership

Written by Brian_D_MN on 08/27/13 06:23:32 AM PDT
Recommend this dealer? YesUpdated! Purchased a vehicle from this dealer? Yes

I purchased a pre-owned 2005 Nissan Titan. I had the vehicle for all of 2 hours, and I tried to start it, and it did not start at all. The issue was that the Fuel Pump needed replacing, something that caused a great deal of frustration. I have owned the vehicle for a week now, and have been able to drive it for a total of about 20 minutes. I understand that it is being fixed (for free) and will come with a full tank of gas, just a bit frustrating. On the flip side, Mike S. has been nothing but gracious and has been a great advocate for me.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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Brian, we completely understand your frustration with the car problems, to be excited about the purchase of a new car only to turn around and take it to the shop. Please know our team is diligently working to ensure your car keeps you safe on the roads and is in the best condition before we return it to you. We appreciate your patience and understanding. If there is anything I can do for you in addition to Mike’s help, please let me know. I would be happy to assist in any way that I can. Sincerely, Jesse Bishop, General Manager, Jesse.Bishop@lupient.com, 763.424.9100

  • By lupientkia
  • on 08/30/2013
  • 08:26:22 AM PDT
  • (dealer response)
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