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Suburban Ford of Waterford Sales Reviews

  • 5900 Highland Rd
  • Waterford, MI 48327 (map)
  • (888) 330-1678
  • Chat with Dealer
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Sales Rating Off-the-charts customer service Written by lynnmcfinn on 05/29/14 07:58:42 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I have purchased a car from Suburban Ford and have also leased one. Recently, I inquired about leasing a Ford Focus and within one hour and twenty minutes, it was a done deal. Every phone call was immediately returned. Everyone was courteous, professional and knowledgable. I highly, highly recommend...
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Sales Rating Bait and Switch! Written by Sue_P on 05/03/13 04:01:46 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I test drove a 2013 4wd Escape, wanting to lease with a trade and an x-plan pin. Negotiated down from $350 to a reasonable price for me. Financing went through, and I'm then taken out to look at the car after it had been cleaned up. Lo and behold the brown 4wd I test drove had turned into a black fw...
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Sales Rating Do they really sell cars at this place? Written by Spartan4life on 12/02/12 07:09:01 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

If you are wanting prompt service, your calls returned when promised and preliminary information you should simply go to another of the many area Ford dealers. I found both sales and the financing people at this dealership non-responsive. Further, after 7 calls and several emails I never was able to...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Bring your calculator or laptop to this dealer Written by gabby123 on 01/23/11 02:36:03 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I applied for a used Suv online and was preapproved in minutes. I got a call on Saturday morn to come in. thinking I was going to get the Explorer. I was greeted at the door by Rob Fernadaz. I was told that due to my credit I couldn't get the Explorer for 16,995 but had other options. I was showed a...
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Sales Rating Suburban Ford, Suburban Acura - I love my dealer! Written by mlkacura on 08/14/07 12:00:00 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Loyal to a brand? Naw. Loyal to my dealer. That's another story. I'd serviced my 2001 3.2 Acura TL at Suburban Acura in Farmington Hills, Mich., for its entire life. When it came to buying a second car, a 2007 Ford Fusion, I was hesitant to stray from my dealership. To my delight, I found the Suburb...
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