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Serra Cadillac Sales Reviews

  • 12300 30 Mile Rd
  • Washington, MI 48095 (map)
  • Chat with Dealer
Sales Rating:

Watch out for double-talk and superhero attitudes!

Written by lou48314 on 08/27/07 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I had a salesman that moved from Noonan Pontiac/GMC in Sterling Heights to Serra in Washington Twp. To give everyone a little history; I trusted this salesman greatly. I had bought my 2004 Pontiac Vibe from him back n Oct. 2003. He was great; at least that is what he appeared to be on the outside. My Pontiac deal was a simple one. He did tell me that my credit was "borderline" to get the Pontiac at the 0% for 5 years but he got in touch with GMAC and got me the 0%, (which I have found out was an outright lie). He did do me right with getting me all of the rebates, cash back and GM employee pricing that I had coming. I gave my old salesman a call back a few weeks ago when GM started offering the big rebates and 0% financing on the Sierra and Silverado '07 pickups. I told him what I wanted to look at and he had one sitting right out front when I pulled up. The one thing I did not like about it was that it had manual windows. He hemmed and hawed over it when I told him that I would like a Sierra 1500 Ext. Cab with the SLE1 package. This would give me what I wanted in the truck. I had a trade-in that he told me the used car manager was only willing to give me $3,000 for and that he felt that was too low. He claimed that he would try to get me $4,000 for it, which is way too low still. He then sat down with me and went to see that used car manager. He came back and said that he got him to agree to $4,000, (a complete freaking lie). He claimed that my credit was too bad to get the 0% financing but that he would try to get it approved at the 0%. This sort of reminded me of the last time I bought a car from him. I then told him the deal would go south if I did not get the 0%. In less than 24 hours I went from a 10.8% rate to 0% but I would have to buy Gap Insurance. I told him no. He then came back and said that I would not need the Gap Insurance but I could not buy anything more than his "souped up" WT truck. and I would have to slap down $2,000 plus my trade. I told him that I would rather have an SLE1 package and I had found several on the GM Family First website at other dealerships. I asked him if he could work a dealer swap for it. He hemmed and hawed and finally came up with one that he had in his stock. By this time I had gone to another dealership, got approved immediately at the 0% and even got a truck with more stuff on it. This blew his "your credit is crap" line out of the water! I took delivery of the truck, on my driveway. I have not bothered to call him back. I was going to drive the new truck up there and show him what I got and tell him he was lying and I knew it. I decided he is not even worth it. He actually ran this same scam on me when he was at Noonan but I did not check him. I trusted he was telling me the truth. He did not rip me off on the Vibe but then again, he had over 150 Vibes in stock at that time. It was not hard to find what I wanted and it was far less money than what a full-sized pickup costs. He would lie to me and tell me something was more money or there was something wrong with the financing and then he would "miraculously" come through for me. This is the "superhero" mentality that made him look like he was working for me and not the dealership. The truck I did buy came through an auto broker. Too bad we cannot review them here. She was great. She found me 15 trucks in the Metro-Detroit area that matched what I wanted. She handled everything! She even told me that my credit, although not perfect, was more than good enough to get the financing that I wanted. All I can say is AVOID SERRA GMC in Washington Twp., MI!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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I am the fellow that made the comments on our buying experience at Jim Rhiel's Friendly Buick-Honda on Hall Road in Clinton Township, MI! To summarize again what I said on the Friendly Buick review, admittedly, we drive back and forth along Van Dyke highway many times a week so we could not help but notice the Serra auto compelx! Ok, at the time in question, 2 years ago roughly, we had two Buicks, both LeSabres! I gave one of them to our nephew as he needed a car pronto! Ok, wife and I took out our trusty Money Market checkbook and headed up to Serra; convenient I figured! After I scoped out a totally loaded Buick LaCrosse CXL in their lot I figured we'd head into the dealership and give the deal to a woman that worked there! Alas! As we got around 20 or so feet from the front door our path was intentionally blocked by this HUGE and obstreperous excuse for a car salesman! The guy would not let me/us walk into the store! He actually put his big ugly face right into my face, maybe 3 inches apart and then he started to work me over! It was even worse than I have experienced at the Toyota dealerships over the years when I was attempting to find buy a Camry and not have to be worked over by a sales hack! Anyhow, this Serra experience was unbelievabe. I would assume that they have cleaned up their acts by now (we went there in summer of 2006 and it is now may of 2008!), BUT for me, for us, we would never deal with these people; never! This salesman might be out of sync with the store's policies, but I doubt it! Stay away from this place! Need a Buick? Friendly and Vyletel (spelling?) and Tamaroff and all great stores, but for us, Friendly Buick is at this stage of our lives the only car dealership we will deal with. John in Macomb Township, Michigan

  • By customer3
  • on 12/06/2010
  • 01:34:03 AM PST
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