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Suburban Toyota of Troy Sales Reviews

  • 2100 W Maple Rd
  • Troy, MI 48084 (map)
  • Chat with Dealer
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Sales Rating Worst after sale service Written by kate70 on 07/12/14 05:54:13 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I had terrible experience after want to cancel the insurance and tire protection from them. It took almost six months to get the first refund. Now I tried to contact them many time foe the tire protection but the manager never call a or send any message back. They have great service team and horribl...
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Dealer Response

Kate, We sincerely apologize for the delay in refunding your money for the cancellation of your tire protection. It is never our intent to hold onto a customer’s refund. If you have still not received your refund, as of this writing, please reach out to me ... Read more

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Sales Rating Worst dealer ever Written by true_customer on 03/21/14 05:21:15 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Dishonest team especially the manger (Dan) who is also rude.
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Dealer Response

We regret the less than stellar experience that you had with our store and would like to figure out what happened so that we may rectify the situation. We acknowledge that our manager may not have been as courteous as he would have liked to have been while you... Read more

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Sales Rating Bait and switch Written by suburbsketch on 07/03/13 05:52:39 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I recently dealt with Suburban Toyota of Troy. Very dishonest. After initially taking our deposit, they tried to lease us a used, dented vehicle with 2000 miles on it without disclosing. They then agreed to a price on a car matching an offer from a dealership elsewhere (we only stuck with them as we...
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Dealer Response

My name is Dan and I’m the “Dan” mentioned in the review. We regret this situation happened and believe it to be part of a miscommunication. This is certainly not the standard we have set for our team and obviously we experienced a breakdown. Suburbsketc... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating The Purchase Experience - Prius c Written by reh7 on 03/12/12 09:02:20 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The salesperson - Becky Bennett - was a joy to work with! Several contacts were made by phone, e-mail, and face to face. As information came in to her it went out to me. The dealership had a pleasant aura about it and the coffee was good. If you seek a good experience in purchase of a Toyota product...
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Sales Rating Not Impressed Written by rachelb32 on 04/06/10 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I was really interested in a used Volkswagen Jetta that they had listed, so my dad and I went to Suburban Toyota to check it out. Immediatly, we were met by Garrett, who seemed pleasant enough, but only in the beginning. We took the vehicle for a test drive, but there was definitely something wrong ...
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