Suburban Chrysler Jeep Dodge Ram of Troy Service Reviews
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Suburban Chrysler Jeep Dodge Ram of Troy Service Reviews

  • 1790 Maplelawn Dr
  • Troy, MI 48084 (map)
  • (877) 970-7568
  • Chat with Dealer

Service Reviews

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Service Rating Oil Change By Tippime on 07/29/16 10:31:44 AM UTC
Recommend this dealer? Yes

My experience was great! The staff was friendly, fast, and efficient. I always take my car here for service, they do a fantastic job!
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Dealer Response

Thank you for the positive review! We are glad to hear you are continually satisfied with your service experience. We look forward to serving you again!

All Comments (1)
Service Rating Very unhappy customer!!!! By rochester82 on 07/07/16 08:52:49 PM UTC
Recommend this dealer? No

David Miller was my Service Advisor, he told me that my car would take 3 hrs. to repair, I said I had to wait for it. It was noted on my work order that I was a "waiter". My car was there at 9:30am, at 2:15 I asked someone from Service if my car was ready, he said he would check and get back to ...
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Service Rating Complete incompetence By tm55657 on 06/04/16 06:46:08 PM UTC
Recommend this dealer? No

None of my experiences with this dealership have been good. I would really advise anyone to drive out a little further to someone else. Iím going to write out a few of them below and you can make your own determination on if you should invest your hard earned money in their sales or service. I have ...
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Dealer Response

Matt, we appreciate the feedback, and will address it immediately with our Retail Operations Manager Ben Heer. Ben can be reached at (248) 585-8800 or by email at bheer@suburbancollection.com

All Comments (1)
Service Rating DISHONEST DEALERSHIP By mspadoni on 09/04/14 07:20:49 PM UTC
Recommend this dealer? No

I purchased a used Ram 1500 back in April 2014. I sale rep was Bill B. Mr. B was very helpful. I came to see the vehicle I saw online but was told the vehicle did not past their used truck inspection. The other vehicles for sale were out of my price range. So I was ready to leave when Rob R the mana...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Excellent Service Department By jeepcustomer on 03/08/14 07:09:31 PM UTC
Recommend this dealer? Yes

I came to Suburban after having a horrible customer service experience at Dick Huvaere's of Richmond. I spoke with JP, the service manager, and he jumped into action. My Jeep was having a ticking noise in cold weather. I dropped off my Jeep and the next day they determined their was a major issue. T...
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