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Suburban Ford of Sterling Heights Sales Reviews

  • 40333 Van Dyke Ave
  • Sterling Heights, MI 48313 (map)
  • (877) 378-5821
  • Chat with Dealer
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Sales Rating world class service Written by happyedge046 on 10/04/14 11:07:21 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I just picked up my new Edge and couldn't be happier. I was made to feel welcome, the entire staff was patience and went out of their way to be sure I got exactly what I wanted while patiently explaining every step of the process. I worked with Ian and can't say enough about the wonderful service I ...
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Sales Rating Excelent Customer Service Written by sterling8 on 09/12/14 10:50:36 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We have purchased a few vehicles from Suburban Ford. We checked out other places, but it was obvious they just wanted to sell you any car. Suburban staff actually listen and go the extra mile to satisfy their customers.
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Sales Rating the sales person Written by erika15 on 07/25/14 06:37:17 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

my husband an I did visit the show room yesterday. upon arrival we saw at least 20 sales personal standing around. one of them after about 5 minutes came over , and asked us in a manner like we were a problem to him may I help u with anything? we explained than that we were looking for a specific c...
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Dealer Response

Erika - We're very sorry to hear about your experience. It is not the standard that we've set for our dealership, nor our customer service. We'll research this matter internally and make any necessary changes based upon our findings. Thank you for your feedbac... Read more

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Sales Rating Buyer Beware at the Outlet Lot Written by Buglight on 07/15/14 01:15:13 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

The manager of repairs?? (Gary Sommer at the time) stated, "If it goes and stops, then that is all I care about and we put it on the lot." Brian L was personable, but evasive. I bought a 2002 Focus SE wagon from the used car lot on the east side of Van Dyke.. I have had to do the following to it: A...
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Dealer Response

We're sorry to hear of the difficulties that you've experienced with your vehicle. However, we're limited in what we can do to accommodate you in regards to your repair issues on a car that was purchased "as is" from our wholesale lot. Still we appreciate your... Read more

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Sales Rating Lying Sales rep, too busy manager Written by JohnHa on 06/04/14 10:54:04 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Horrible Customer Service! When I was in the process of buying a new mustang, everything was smooth. Once I was committed to the deal because of a $1000 deposit, for a car to be built (takes 6 weeks), my agent Andrew V decided he didn't want to return my calls anymore. I called 5 times and emailed t...
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Dealer Response

John, We apologize for your frustration, and have done our best to accommodate you, but unfortunately have been unable to do so. We appreciate your feedback and will use it to improve our processes going forward. We'd encourage you to contact our General Sale... Read more

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