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Suburban Ford of Sterling Heights Sales Reviews

  • 40333 Van Dyke Ave
  • Sterling Heights, MI 48313 (map)
  • (877) 378-5821
  • Chat with Dealer
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Sales Rating the sales person Written by erika15 on 07/25/14 06:37:17 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

my husband an I did visit the show room yesterday. upon arrival we saw at least 20 sales personal standing around. one of them after about 5 minutes came over , and asked us in a manner like we were a problem to him may I help u with anything? we explained than that we were looking for a specific c...
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Sales Rating Buyer Beware at the Outlet Lot Written by Buglight on 07/15/14 01:15:13 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

The manager of repairs?? (Gary Sommer at the time) stated, "If it goes and stops, then that is all I care about and we put it on the lot." Brian L was personable, but evasive. I bought a 2002 Focus SE wagon from the used car lot on the east side of Van Dyke.. I have had to do the following to it: A...
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Sales Rating Lying Sales rep, too busy manager Written by JohnHa on 06/04/14 10:54:04 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Horrible Customer Service! When I was in the process of buying a new mustang, everything was smooth. Once I was committed to the deal because of a $1000 deposit, for a car to be built (takes 6 weeks), my agent Andrew V decided he didn't want to return my calls anymore. I called 5 times and emailed t...
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Dealer Response

John, We apologize for your frustration, and have done our best to accommodate you, but unfortunately have been unable to do so. We appreciate your feedback and will use it to improve our processes going forward. We'd encourage you to contact our General Sale... Read more

All Comments (1)
Sales Rating The Right Stuff Written by lukeyjukey on 05/24/14 03:17:44 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Suburban Ford, and forgive the New Kids on The Block reference in my title, has all the right stuff. Second to none customer service, a knowledgeable staff and an overall, from start to finish, easy, no hassle, buying process all make Suburban my favorite choice. I would recommend Suburban Ford to a...
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Sales Rating THIS DEALERSHIP IS GREAT! Written by Telly92 on 05/22/14 07:13:50 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The sales were great. I leased a car at a really great deal. Marko helped me out so much. If you need a car this dealership really helps you a lot. Marko did everything he could to get m in a car at a cheap price. This was my first time leasing and I will definitely will be back.
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