My husband and I went to Crest Lincoln Mercury to lease a 2008 Lincoln MKZ on Saturday, June 28. After test driving the desired vehicle, our sales consultant, Joy Perry, worked up a deal that was accepted by us and the sales manager. An out-the-door- price was quoted and an appointment to take delivery on the vehicle was made for the following Monday, June 30, at 4:30pm. We received a call from our sales consultant at approximately 12:00 on Monday, June 30, with the news that she had accidentally calculated the lease mileage for 10,500 miles, not the 12,000 miles that we agreed upon during our previous meeting. She was, however, able to grant us the 12,000 miles at a slight increase of our agreed upon price. We accepted the increase and arrived promptly at 4:30 to take delivery of our new vehicle. As we proceeded to sign the paperwork, we were told that our monthly payment had risen $30 due to a sales tax that was never quoted in our out-the -door price. An out-the-door price meaning that all taxes and fees are included in the agreed upon price. Crest Lincoln Mercury, the Sales Manager, nor Joy Perry, the sales consultant made any attempt to offer a solution to the discrepancy in the pricing of the monthly lease payment. The deal became null and void when we expressed our dissatisfaction with sudden increase in price from the actual price we were quoted and agreed upon. Due to the lack of customer service from all parties involved with Crest Lincoln Mercury, we are not recommending them for any Lincoln and Mercury purchases in the future.
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