Royal Oak Ford Sales Reviews
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Royal Oak Ford Sales Reviews

  • 27550 Woodward Ave
  • Royal Oak, MI 48067 (map)
  • Chat with Dealer

Sales Reviews

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Sales Rating Great lease experience Written by Ford201693 on 07/19/16 05:09:51 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

John Agnello took good care of me as a returning customer.
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Dealer Response

We are so pleased to hear your experience with us was such a positive one. We understand it is a big decision where you purchase your car from, and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! S... Read more

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Sales Rating Poor customer service Written by KevinG197 on 07/01/16 12:18:28 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Price for F150 was great, best around. Salesman Andrew M did fine job. The rest of dealership failed the customer service test. Dealership does not understand Comminication or service. Could not process my application for title properly or at all so far. Cannot get a plate after 17 days with vehicle...
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Dealer Response

We are disappointed to hear about your recent negative experience with us. Customer service is our number one priority so we are disappointed to hear we failed to provide you with the quality service you deserve. Please give us a call at (248) 548-4100 and we ... Read more

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Sales Rating never felt more welcomed anywhere else Written by seanfranks on 06/16/16 08:27:09 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Royal oak ford is an amazing dealership. I have purchased 2 trucks from this dealership, same car sales guy. This guy should be the manager. I shopped around at other dealerships, high end dealerships, and competitive dealerships. By far the best customer service at Royal oak ford. I have never felt...
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Dealer Response

Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Sales Rating Great Service Written by LordofLove on 05/12/16 05:39:18 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My salesman Dennis was great. He took a lot of time explaining the functions of my car. They gave me a really good deal for my trade in!
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Dealer Response

We set high expectations for ourselves so itís gratifying to hear you had a great experience with us. Thanks again for your business! Take care!

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Sales Rating Problem with the certified car Written by Sabarish on 05/06/16 05:29:18 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I bought a Ford Focus 2013 recently, certified by Ford. After 10 days and 600 miles on board, i realize that there were number of issues with the vehicle which were not fixed/told. The car has clearly gone through accidents, which is revealed from the new paint job on the rear right fender and front...
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Dealer Response

Thank you, Sabarish, for taking the time to bring this negative experience to our attention. We would like to learn more about your particular situation so we can resolve this matter to your satisfaction, if we still can. Please reach out to us at (248) 548-41... Read more

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