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Great service before and after the sale

Written by svideo on 05/12/11 03:37:21 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I recently purchased a 2011 Challenger R/T from Seelye Wright of Paw Paw. I live and work in Grand Rapids so I spoke to 2 different dealerships in town. When neither of them were able to get me the vehicle I wanted, I started searching online and ran into what I was looking for at some dealership I'd never heard of in a town I'd never had any reason to go to some 70 miles from home. I emailed Joe at Seelye Wright and he immediately responded to my inquiry, then further followed up on my additional questions. I stopped by on a Friday night to test drive, and the staff stayed late to allow me to drive my new car off the lot. I had no intention of buying a car that night, but everyone from the management staff on down politely removed any barrier I had preventing me from purchasing the vehicle. Never once in this process was I pressured, they just met my price point for both the new vehicle and my trade in, while beating the already generous financing I had lined up from my bank. Any reason I had to say "no" to the deal was met by simply removing the problem until I said "yes". After the sale I had a problem with the car as delivered. I emailed Joe who responded that they'd see that it was resolved. The issue was compounded by the fact that it was near an aftermarket install that I performed myself, and it very easily could have led to the dealer or service department blaming me for the problem. This was discussed and the management staff immediately declared that it wouldn't be an issue, replaced the broken part, and had me on my way. This sort of service has me hooked. If my next car is Mopar (and, as it stands, it probably will be), I'll be making the drive to Paw Paw to talk to these guys again. You couldn't ask for a better experience, and I'd give them 11 stars if Edmunds would let me.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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