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Suburban Infiniti Service Reviews

  • 24355 Haggerty Rd
  • Novi, MI 48375 (map)
  • Chat with Dealer
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Service Rating Unacceptable service and worse response. Find another dealer... By G35DDriver on 02/11/14 11:29:26 AM PST
Recommend this dealer? No

I came in for a battery change on my Infiniti. I had my battery replaced 11 months ago and had to jump it several times prior to coming in and having to have it replaced again. The replacement battery was under the two year warranty and so I didnt have to pay for the replacement. After the battery w...
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Dealer Response

We offer our sincerest apology about your experience. We strive for complete customer satisfaction and seek to provide excellent customer service to all of our guests, all the time. However, it sounds like we may have fallen short of these goals during your vi... Read more

All Comments (1)
Service Rating Beware of the Suburban Infiniti of Novi Service Department. By joer_fx35 on 12/27/12 05:31:29 PM PST
Recommend this dealer? No

Beware of the Suburban Infiniti of Novi Service Department. I believe that they committed fraud against me by not disclosing an accident while my vehicle was in their possession in July 2012, and I believe that they performed unauthorized repairs. Chris A., service consultant, took my brand new 2012...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Excellent Service By josho on 11/09/07 12:00:00 AM PST
Recommend this dealer? Yes

I took my Q45 in for service and from the moment I drove in everything was perfect. I stopped in for an oil change and they were kind enough to point out all the other recommended maint I was due for. The lane manager was great and took care of everything quickly and efficiently. I could not have as...
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