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Harvey Lexus of Grand Rapids Service Reviews

  • 2550 28th St SE
  • Grand Rapids, MI 49512 (map)
  • Chat with Dealer
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Service Rating Poor Service Offsets Excellent Vehicle and Purchase Experience By grmick on 06/18/14 07:35:04 AM PDT
Recommend this dealer? No

Definitely not recommended! Unnecessarily time consuming drop off/pick-up, multiple visits to do a relatively straightforward job and frustrating to work with. We have not experienced such an un-customer friendly dealership service area in a long, long time. After four separate all day visits, they...
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Service Rating Service Department Goes Above & Beyond By sacky5 on 07/06/13 10:13:45 PM PDT
Recommend this dealer? Yes

I have had service done by the Lexus Service Department for 16 years on two vehicles. The department under Claude S, the Service Manager, is wonderful. The department is honest and does service that is needed. It does not try to get customers to pay for service that is not needed. I would highly rec...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating what service?? By carlover24 on 02/09/08 12:00:00 AM PST
Recommend this dealer? No

my business partner and i bought 2 Lexus SUV's. That was 3 years ago. The lx 470 has rattles that they can't find. It has been in for service at least 7 times in the past three years. It's truly a lemon and the service dept. never fixes anything the first time. they are unorganized, don't follow thr...
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