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Betten Imports Service Reviews

Overall Rating:
1.9 stars
Reviewed by 
3 members
Quality of Work:
2.0 bars
Parts Availability:
2.0 bars
Price:
1.7 bars
Waiting Area:
2.0 bars
Shuttle or Loaner:
1.7 bars
DEALER INFORMATION:
Betten Imports
5901 28th St SE
Grand Rapids, MI 49546
(616) 301-2100
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HOURS:
Sunday
Closed
Monday
7:30 am- 8:00 pm
Tuesday
7:30 am- 6:00 pm
Wednesday
7:30 am- 8:00 pm
Thursday
7:30 am- 6:00 pm
Friday
7:30 am- 6:00 pm
Saturday
Closed

1-3 of 3 Reviews

Service Rating:
3.2 stars
Quality of Work:
4 bars
Parts Availability:
4 bars
Price:
3 bars
Waiting Area:
2 bars
Shuttle or Loaner:
3 bars
What else can a guy do ?
by sdanville on 09-16-09 (06:53PM)
Pros:
They wash your car for you every time.
Cons:
Over Charged and long waiting periods even with an appointment.

Where I live , its 40 minutes to Betten Motors or pver an Hour to the next closest.

I have been there 2 times for warrenty work on my ML320.

Both times I waited about 3 hours on location.

Once I mentioned I had a mis-fire , but didnt really want them to fix it as I

and a pretty good wrench, t...

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Service Rating:
1.4 stars
Quality of Work:
1 bars
Parts Availability:
1 bars
Price:
1 bars
Waiting Area:
3 bars
Shuttle or Loaner:
1 bars
Bad Service
by DadTheDad on 12-26-08 (01:26PM)
Pros:
Good Cars
Cons:
A certain woman in the Service Department.

I bought two cars at Betten and will probably not make this mistake again.  I like Volvos (obviously) but the service here has been terrible.  In the past five months I have had my S40 in for service and after leaving have had another problem associated with that service.  But it is always my pro...

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Service Rating:
1.0 stars
Quality of Work:
1 bars
Parts Availability:
1 bars
Price:
1 bars
Waiting Area:
1 bars
Shuttle or Loaner:
1 bars
Overall poor dealership performance
by farmerzson on 07-12-08 (08:48AM)
Pros:
location
Cons:
everything else a dealership should be

whatever you do, compare other dealerships prior to doing any serious shopping here. Yes, the location is convenient, but from the time I purchased my new vehicle here in 2007, it has been nothing short of a nightmare to get quality or on time service. My service issues have always been either ro...

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