Al Serra Cadillac Service Reviews
ADVERTISEMENT
Print | Edit this listing

Al Serra Cadillac Service Reviews

  • 6201 S Saginaw St
  • Grand Blanc, MI 48439 (map)
  • Chat with Dealer
  • Awarded in 2015

Service Reviews

Sort By:
Service Rating Al Serra Auto Repair By ruckus_ on 12/30/14 08:09:29 AM PST
Recommend this dealer? Yes

I dropped my vehicle off after hours for service. Jessica Cox was great to work with over the phone. She's is very friendly and found the answers to all my questions quickly. Thanks for the great service.
Read the full review

Dealer Response

Hi Ruckus! Thank you so much for taking the time to compliment our team! We are proud to hear that you had a great experience while taking advantage of our after hours drop off. Jessica Cox enjoys her job, and it clearly shows. We look forward to working wit... Read more

All Comments (1)
Service Rating Buick - CXS By lsumpter on 12/30/14 07:00:45 AM PST
Recommend this dealer? Yes

My car was in for the 4th or 5th time to have the passenger heated seat worked on. Also, the car seemed to be pulling to the left after having a wheel bearing replaced. The heated seat seems to finally be fixed.
Read the full review

Dealer Response

Hi Lance! Thank you for taking the time to write about your experience. We will use this feedback to improve our team. We look forward to working with you again. Have a Great Day!

All Comments (1)
Service Rating Oil change By tradewin3 on 12/19/14 01:02:17 AM PST
Recommend this dealer? Yes

Your guy that changes the oil...he did not read the instructions in full...so I asked Ryan if he could call and inquire about the coolant level and if there were leaks. Ryan had to take it back for them too check what I was asking about...so what are you going to do about technicians not reading ins...
Read the full review

Dealer Response

Hi Tradewin3! Sorry to hear that there seemed to be a little bit of a miscommunication on our end. It's good to hear that you got it all ironed out! We look forward to working with you again. Have a Great Day!

All Comments (1)
Service Rating Excellent service By amabear on 12/19/14 12:57:30 AM PST
Recommend this dealer? Yes

From purchase to present I have excellent advice and service for my Lacrosse I am really pleased that I purchased my auto from Butch at Al Sera's. He along with everyone I come in contact with at Al Sera's has provide me with excellent service and advice on my auto.
Read the full review

Dealer Response

Hi Amabear! This is so great to hear! Butch loves his job, and you can clearly tell. Thank you for taking the time to compliment our staff. We work hard, and very much appreciate a good ol' pat on the back. We look forward to working with you again. Enjoy yo... Read more

All Comments (1)
Service Rating Understanding repairs By xlr8mike on 12/19/14 12:33:34 AM PST
Recommend this dealer? Yes

They made every effort to understand my issues with the car and I had 5 recalls.. Al serra completed everything and had my car ready in 5 hours !! The man who wrote my cts up was very kind and through.
Read the full review

Dealer Response

Hi Xlr8mike! Thank you for taking the time to let us know how we are doing. We strive to provide the best service we can. We look forward to working with you again. Have a Great Day and enjoy your CTS!

All Comments (1)
ADVERTISEMENT

Other Vehicles to Consider

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT