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Poor Sales Staff

Written by bill363 on 05/07/12 09:19:45 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

Attempted to purchase a used vehicle from Jason Czarak of Al Serra Auto Plaza. Over a three week period I heard from him only three times and that was via email, he would never answered his phone or returned phone messages. Two weeks later I complained to the general manager one week passed still no call. After a second complaint to the general manage I received a call form Jason telling me he sold the vehicle last week, two weeks prior to this I was attempting to purchase it. Bottom line if you are interest in purchasing a vehicle from Al Serra you better go in person because they are apparently too inept or lazy to use a phone or email.


Dealership Experience

How quickly did the dealer respond to your email inquiries? No response While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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